Reports to:

Sr. Supervisor of Security Services

Department:

Security Safety

Supervises:

Does not supervise staff

Date Written/Revised:

Work Schedule:

April 2025

3540 hours per week 5 days per week (including Friday Sunday)

Salary:

$22.42 $22.42 per hour

Position Summary

The Security Services Representative supportsour day operations and the transition to swingshift role works from mid to latemorning through late afternoon to early evening. Security Services Representatives perform security operations of a multisite security program for the museum to ensure adequate effective coverage of security needs during their scheduled shifts. They act as liaison to both internal and external contacts including museum guests employees event attendees business vendors contracted staff local police fire and other public safetyrelated entities.

Security Services Representatives promote a positive guest experience while applying museum policies ensuring that the guests first and last impression of Museum of Pop Culture (MoPOP) is memorable reflecting museum core values.

**This temporary fulltime position is expected but not guaranteed to last through October**

Essential Job Duties (other duties as assigned)

• Perform shift security operations for museum facilities.
• Monitor security systems and building controls dispatch information to appropriate personnel.
• Monitor security surveillance systems building automation systems and/or security and fire alarm controls.
• Perform rounds secure areas and provide directional information to guests.
• Provide event security services for rentals internal and external special events.
• Write incident accident and unusual occurrence reports.
• Make security observations and recommendations to security leadership team members.
• Interact with other museum departments in the routine course of security activities.
• Greet escort assist guests needs to provide high quality guest services as trained.

MOPOP Community:

• Support our internal culture which inspires and empowers our staff to live our mission to its highest standards.
• Contribute to a consistent customer service standard across all departments.
• Work to ensure customer service is ingrained at the core of the team and is reflected outward to our guests and other staff.

Preferred/Desired Qualifications

• A minimum of 1 (one) year of security experience in a public interactive setting including experience in facility crowd management and event security or a minimum of 2 (two) years of strong customer service experience preferred.
• High school diploma or equivalent preferred.
• Ability to work a flexible schedule that includes weekends.
• Able to assume high levels of responsibility and maintain confidentiality.
• Ability to handle stress and stay focused eventempered and congenial.
• Excellent communication skills required to ensure exceptional service for both the public & internal guests.
• Ability to work effectively in a collaborative and diverse team environment.
• Strong organizational skills and ability to manage a continuous workflow in a high volume high expectation environment.
• Strong interest in the popular culture topics presented at Museum of Pop Culture (MoPOP) including but not limited to music film television and digital media.
• Genetec experience a plus.
  

Benefits

This temporary fulltime position includes Medical/Vision insurance Dental insurance 3.08 hours of accrued Vacation per biweekly pay period Seattle Sick/Safe up to 8 Company Holidays paid throughout the year EAP 401k plan with vested match schedule once eligible and subsidized transportation benefits for Orca Pass or parking.

Why MoPOP

Were really glad youre thinking about joining the team at MoPOP! We believe pop culture is a universal language capable of building connections across a range of people no matter our differences in race religion gender age sexual orientation ability education socioeconomic status ethnicity country of origin or any other characteristic that makes us who we are. For more than twenty years we have been showcasing how music film fashion video games sports and more spark those connections and create a lasting cultural impact.

MoPOP provides both a physical space and an emotional and intellectual opportunity for people from any background to explore find and build community and recognize their own creative potential. This applies not only to our guests but also to our staff be it in designing an educational program to engage the next generation of creators trying to reach a new audience with a marketing initiative preserving an artifact in our collection or providing excellent customer service to a visitor. If this sounds like something youd be into wed love to hear from you!

MOPOPs Mission and Commitment to Diversity Equity Inclusion and Accessibility

Our mission is to activate the worldshaping power of pop culture through participative experiences discovery and play. We believe pop culture connects us and that it is powerful complex alive and who we are. MOPOP is actively committed to ongoing learning in the areas of diversity equity inclusion and accessibility (DEIA). In partnership with our community we hope to also develop safe spaces for their application. This includes taking steps to continue increasing our awareness of institutional isms as well as uncovering and undoing the ways they show up in museum culture. We recognize this is a process that requires intentionality energy and resources and we are developing a DEIA framework that can cultivate a work environment and museum experience that is truly welcoming for all.

We are committed to creating an inclusive and equitable workplace and we are proud to be an equal opportunity employer. We believe that having staff interns and volunteers with diverse backgrounds enables us to better meet our mission and encourage BIPOC women and LGBTQIA2S individuals to apply. We acknowledge that our work to build safe spaces and better systems for traditionally marginalized groups is ongoing and will require constant vigilance and expect all MOPOP employees to be part of our DEIA journey.

Please email if you need reasonable accommodation during the application or hiring process.