Customer Success Manager - Enterprise Accounts Remote
Customer Success Manager - Enterprise Accounts Remote
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$ 50700 - 110400
1 Vacancy
Job Description
Company Overview
At Motorola Solutions we believe that everything starts with our people. Were a global closeknit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future.
Department Overview
Envysion a Motorola Solutions company is a leading provider of enterprise video security and business analytics solutions for the quickservice restaurant and retail industries.Envysions cloudbased solution integrates video systems with sales data to proactively identify potentially fraudulent transactions and optimize operations without the need to monitor hours of video footage.
Job Description
Join our Retail team as a Customer Success Manager and trusted advisor partnering with CStore Entertainment Restaurant and Retail clients to ensure their success with Envysion. Youll drive product adoption expand our footprint within accounts and champion best practices to position Envysion as a key driver of client growth. This involves proactive engagement strategic guidance and tailored recommendations to help clients achieve their business objectives.
Responsibilities include but are not limited to:
Developing and maintaining regular communication with key account contacts providing actionable strategies to improve platform utilization user adoption data analysis and ROI.
Championing user proficiency by delivering initial training and ongoing learning experiences.
Demonstrating your proven track record of developing and implementing successful upsell strategies that drive customer adoption and contribute to overall revenue growth. This includes identifying upsell opportunities crafting compelling value propositions and collaborating with crossfunctional teams to execute effective upsell campaigns.
Acting as a voice of the customer by providing regular feedback to product support and management teams on product performance customer satisfaction and market trends.
Addressing and resolving issues through appropriate channels including escalation.
Fostering excellence in customer success by effectively communicating performance metrics and progress towards goals ensuring shared understanding and accountability across the organization.
Qualifications of a successful candidate include but are not limited to:
Associates or Bachelor Degree preferred.
Demonstrated ability to build and nurture customer relationships that translate into longterm partnerships and revenue growth supported by 5 years of experience in customer success or sales roles.
Proven success managing a book of business exceeding $200000 of monthly recurring revenue.
Demonstrated ability to manage the full customer lifecycle for both hardware and SaaS offerings from onboarding to renewal and expansion.
Strong CRM skills with demonstrable experience working in Salesforce as well as proficiency working in Google Workspace and Microsoft Office.
Proven ability to lead think creatively organize effectively and make sound decisions.
Strong executive presence and engaging presentation skills together with a working understanding of accounting principles and datadriven decision making.
Ability to drive results efficiently with minimal supervision.
Ability to travel up to 10.
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Target Base Salary Range: $50700 $110400 USD
Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on jobrelated knowledge skills and experience. The actual offer will be based on the individual candidate.
Accepting applications between February 2025 and May 2025
Basic Requirements
- High School Diploma or equivalent
- 5 years of experience in customer success and/or sales
Travel Requirements
Under 25
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
NoOur :
- Incentive Bonus Plans
- Medical Dental Visionbenefits
- 401K with Company Match
- 10 Paid Holidays
- GenerousPaidTime Off Packages
- Employee Stock Purchase Plan
- PaidParental & Family Leave
- and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legallyprotected characteristic.
We are proud of our peoplefirst and communityfocused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.
Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please email .
Required Experience:
Manager
Employment Type
Full-Time
