Senior Coordinator Student Lifecycle Service Quality and Reporting
Senior Coordinator Student Lifecycle Service Quality and Reporting
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Job Description
Overview:
Full Time Continuing
Salary HEW 8 17 Superannuation and Flexible Working Arrangements
Based at the Melbourne City campus however may be required to work and/or be based at other campuses of the University or other location.
About the Position
The Senior Coordinator Student Lifecycle (Service Quality and Reporting) is entrusted with the critical responsibility of orchestrating comprehensive planning coordination data management and reporting for the essential services provided by the Student Lifecycle team while also extending vital support to the Delivery Services team. This pivotal role involves a thorough assessment of service demand vigilant oversight of enquiry channels and the strategic coordination of staff resources and training to achieve exceptional standards of service delivery.
The Senior Coordinator takes the lead in crafting annual and semesterbased operational plans and in producing highquality reports and insightful analyses that reflect service effectiveness. Additionally this role oversees a team of Senior Services Officers dedicated to driving process improvements generating impactful data and reports and designing and executing significant events in collaboration with university teams.
Your exceptional background in service design and delivery coupled with your strong data reporting skillsincluding expertise in Microsoft Excel and other reporting systemswill undoubtedly make a significant impact in this role.
To be successful in this position youll have:
Excellent communication and stakeholder management skills to interact with a diverse range of individuals cultures and complex situations and influence and negotiate solutions with a customer focus.
Skills and experience in successfully leading motivating and managing a team that manage a high volume of queries and issues and foster a strong commitment to high level customer service.
Service and operational planning skills across multiple sites and channels including monitoring and responding to service needs.
Effective organisational skills in the planning development implementation operation and review of resources and/or services to achieve a quality environment.
Data literacy with the ability to generate high quality reports evaluate findings and interpret the results.
Experience in championing change management and process improvement to deliver new ways of working.
High level computer skills with experience using the full Microsoft suite databases and Customer Relationship Management (CRM) software.
Mandatory Qualifications:
Relevant tertiary qualification and/or an equivalent combination of relevant experience in leading fast paced client focused teams
Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.
About the College of Vocational Education
The purpose of RMITs College of Vocational Education is to empower learners and our industry community and government partners to succeed in the new world of work. Our fiveyear strategic roadmap purposefully guides everything we do in vocational education to deliver our vision: to position RMIT as a leading multisector provider with global impact and influence.
Led by our Deputy Vice Chancellor the College of VE is reimagining how we deliver vocational education to create unique experiences for our students and partners so we can:
lead in practicebased learning
empower learners for the future of work
engage industry and community at scale
grow for impact and influence
The College of VE is delivering impact through transformation that creates longterm change.
ToApply
Please submit your CV and covering letter addressing your suitability for this position by clicking on the Apply link at the top of this page.
For further information about this position please see Position Description below or contact Diana (Talent Acquisition) via email .
Please note: Due to the urgent nature of the role we will be running a rolling recruitment process contacting candidates as soon as they apply so please do not wait until the closing date to apply.
Position Description Senior Coordinator Student Lifecycle (Service Quality and Reporting)
RMIT reserves the right to remove this job posting at any time.
#LIHybrid
Applications Close:
27 Mar 2025 11.59 pmRMIT is an equal opportunity employer committed tobeinga child safe organisation. We are dedicated to attracting retaining and developing our people regardless of gender identity ethnicity sexual orientation disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.
At RMIT we are committed to supporting adjustments throughout the recruitment and selection process as well as during employment. We actively support and encourage people with disability to apply to RMIT (including alternate formats of application forms). To discuss adjustment requirements please contact Dani via or visit our Careers page for more contact information are a Circle Back Initiative Employer we commit to respond to every applicant.
Required Experience:
Senior IC
Employment Type
Full-Time
