Temporary Clerical Assistant

Position Summary

The Department of Revenue has a workforce of over 600 employees. The Department of Revenue is seeking candidates to fill Clerical Assistant positions throughout the department. In this position a candidate will be performing various clerical work. Depending on the assignment the clerical assistant may be required to perform other work besides office work such as assisting in the departments mail operation. 

This is a 6month Temporary Assignment.

Essential Functions

Duties may vary depending on the assignment:

• Sorts and delivers mail.
• Acts as a receptionist and answers the phone and takes messages.
• Assists customers in securing needed information and documents.
• Filing data entry and answering phones.
• Sorts fills out and files a variety of routine forms.
• Receives and logs in correspondence and forms; assembles forms and correspondence upon request; compiles summaries of posting log.
• Operates office equipment for which no prior training or experience is required.
• Process large volumes of payment transactions using the POS terminal.
• Sort and organize various bills and send them to appropriate city departments.
• Prepare checks for the cashiering and remittance processing unit for bank deposit.
• Organizing storage areas.
• Stuff envelopes with letters and worksheets log date and stamp mail and checks
• Use Access Word and Excel (basic knowledge).
• Mail returns form letters agreements and copies of completed applications.
• Check incoming voicemails process forms request and prepare weekly tally sheets.
• Greet and help taxpayers at the QLess kiosk
• Performs related work as required.

Competencies Knowledge Skills and Abilities

• Attention to Detail  Is thorough when performing work and conscientious about attending to detail.
• Clerical  Knowledge of filing typing entering data maintaining records taking notes and messages and using and completing forms.
• Computer Skills  Uses computers software applications databases and automated systems to accomplish work.
• Customer Service  Works with taxpayers and customers to assess their needs provide information or assistance resolve their problems or satisfy their expectations; knows about available processes rules and services; is committed to providing quality services.
• Integrity/Honesty  Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization self and others; is trustworthy.

Qualifications :

• High School Diploma
• One year of Customer Service or Clerical experience is preferred but not required
• Successful completion of a panel review and interview process.
• Successful completion of a criminal background investigation.
• Ability to perform the essential functions of the position.

Additional Information :

TO APPLY: Interested candidates must submit a resume.

Hourly Rate: $17.87

Discover the Perks of Being a City of Philadelphia Employee:

• Transportation: City employees get unlimited FREE public transportation all year long through SEPTAs Key Advantage program. Employees can ride on SEPTA buses subways trolleys and regional rail for their daily commute and more.
• Parental Benefits: The City offers its employees 8 weeks of paid parental leave.
• We offer Comprehensive health coverage for employees and their eligible dependents.
• Our wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation sick leave and holidays
• Generous retirement savings options are available
• Pay off your student loans faster As a qualifying employer City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
• Unlock Tuition Discounts and Scholarships The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10 to 40 on your educational expenses extending not only to City employees but in some cases spouse and dependents too!

Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial wellbeing and personal growth!

*The successful candidate must be a city of Philadelphia resident within six months of hire

Effective May 22 2023 vaccinations are no longer required for new employees that work in nonmedical nonemergency or patient facing positions with the City of Philadelphia. As a result only employees in positions providing services that are patientfacing medical care (ex: Nurses doctors emergency medical personnel) must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race ethnicity color sex sexual orientation gender identity religion national origin ancestry age disability marital status familial status genetic information or domestic or sexual violence victim status. If you believe you were discriminated against call the Philadelphia Commission on Human Relations ator send an email to

For more information go to: Human Relations Website: Work :

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