Operations Integration & Compliance Senior Associate

Who we are

Wayfair continues to build industryshaping infrastructure and capabilities in Global Returns & Incidents to improve our monetization and drive reduced incident exposure. As part of this journey we are seeking bright curious and highenergy individual contributors to execute highvalue initiatives to improve our quality and drive monetization and recovery across the Network.

Global Returns & Incidents Team is a key component of the overall supply chain and keeping our promise to the customer. As a result we interact with multiple stakeholders across Wayfair who rely upon us to deliver a worldclass operation. Ultimately we are all working to serve the Customer but teams will have different priorities depending upon their individual objectives. This role is critical to managing these differing objectives the flow of information between stakeholders and ensuring all parties have sufficient clarity to move at speed and scale.

Your Role:

This role sits in the Global Returns & Incidents Team within Wayfair. The ideal candidate is curious driven impactoriented and able to communicate across all levels of the organization. They will be able to network well understanding process functions quality compliance project management and deliver actionable insights and recommendations to operations teams. This role offers the opportunity to combine a corporate presence whilst identifying key processes and continuous improvement results within the Global Returns & Incident Team core functions to improve recovery reduce incidents and provide an outstanding customer experience.

What youll do

• Perform site excellence audits
• Define develop and implement global project plans to drive continuous improvement.
• Launch and scale new processes across multiple teams within the organization.
• Collaborate with stakeholders in order to identify areas of improvement develop key actions and scale across global teams.
• Liaise with many crossfunctional organizations (such as Operations Industrial Engineering Training & Development Quality Incident Prevention and Inventory Control).
• Serves as the primary point of contact as a subject matter expert for quality control Returns Inbound Receiving ValueAddedServices & Packaging.
• Ensure sites are compliant with all aspects of quality and returns processing.
• Responsible for the development and maintenance of all process materials which include training materials for the Network (Quality Returns and ValueAddedServices).
• Creation of all documentation (SOPs) for core global returns and incident team processes (JobsAides Job Instructions SOPs Project Plans)
• Creation of detailed analysis and reporting for Senior Leaders organic to the Global Returns and Incident Team.
• Collaborate with teams across the organization especially frontline teams to gain a deep handson understanding of existing processes and key opportunities for improvements with data driven results.
• Developing effective stakeholder engagement and communication plans to drive compliance process improvements and continuous improvement globally.
• Develop and define new/existing key performance indicators to drive recovery and process compliance.
• Communicate effectively both written and verbal with senior management to drive key results.
• Define objectives and key results for multiple projects develop status reports and provide qualitative and quantitative results analysis.

What youll need

• 2 years of relevant experience in a Supply Chain Warehousing or Retail Environment
• A degree in business studies or a related field; additional qualifications are a plus.
• Strong organization project management skills and ability to multitask and plan resources
• Fluency in English with articulate and persuasive communication skills both verbal and written. German language is a plus
• Relentless problemsolving approach with direct knowledge of jobaides and job instructions to define evaluate and improve endtoend processes.
• Technical skills: GooglesSuite Airtable Jira Looker or relevant project management and analytical tool experience
• Structural thinker with the ability to bring clarity to complex scenarios
• Effective collaborator who is able to bring multiple stakeholders together and gain alignment on shortterm and longterm operational and strategic decisions
• Proficiency with process design definition and enablement techniques and .
• An ability to hit the ground runninga confident entrepreneurial selfstarter
• Experience managing multiple projects simultaneously with proven results
• Ability to travel upto 50 North America & Overseas