Operations Support Associate III

About Integrated Specialty Coverages

Integrated Specialty Coverages LLC (ISC) is a growth stage technology and data-driven commercial insurance wholesaler leading innovation in the market.

Backed by one of the leading private equity firms KKR and led by a forward-thinking management team ISC is combining the worlds of insurance and technology to create an Insurtech powerhouse. As a leading online distributor of insurance products for a range of industries and Main Street USA we are looking for the right people to help us in our mission of achieving exponential growth. We strive to be the number one place to go for brokers and agents to source insurance. To accomplish this were building a digitally focused team that deeply understands the intersection between user experience data and AI/ML to optimize the way we engage with our customers and partners.

Job Summary

The Operations Support Associate IIIat Integrated Specialty Coverages LLC reports to the Director of Operations and is responsible for identifying opportunities for improvements to operational efficiency along with organizing planning implementing and evaluating corresponding companywide business initiatives.

This role requires onsite attendance in our Carlsbad CA office.

Position Responsibilities

• Responds to Operational or Compliance related support requests (internal and external).
• Resolves mostly routine and some non-routine more complex requests or problems and communicates solutions or requested information to the customer.
• Operate as backup to the Customer Support I and Production Support I Roles.
• Analyzes and make recommendations for business performance improvement.
• Uses a customer relationship application or database to record activities and research product information.
• Maintain company databases such as AMS360 and OnlineMGA
• Assist the operations director in daily management troubleshooting and process improvements for all departments.
• Provide feedback on company policies and procedures
• Make recommendations for business performance improvement.
• Support the operations director with the enforcement of company policies and standards.
• Provide production level support to our platform business units.
• Track and manage Production Level tasks for development support issues using tools such as Jira.
• Assist in the creation and maintenance of departmental documentation of processes procedures and standards to ensure consistency in operations

Minimum Qualifications

• High School Diploma or general education degree (GED) required
• 3-5 years professional operations experience
• Ability to work under moderate supervision
• Experience with phone system management and call routing preferred
• Demonstrated oral and written communication skills
• A customer service oriented mindset
• Strong track record in delivering the highest levels of customer care and leadership
• Ability to work onsite in our Carlsbad CA office

Benefits of Working at ISC

• Employee Ownership Program - every eligible employee shares in the financial rewards that grow when the company grows
• Professional development opportunities
• Owner Referral Program
• Work from home reimbursement for remote/hybrid roles
• Burnalong digital health and wellness platform
• Canary emergency financial assistance program
• Comprehensive medical dental vision
• Life/AD&D Insurance
• Confidential Employee Assistance Program
• Health Savings Account includes company contribution
• Short-term disability
• Voluntary benefits - supplemental accident critical illness hospital insurance
• Employee discounts
• 401(k) Plan with company match contribution
• Various Time Off Programs
• 11 company paid holidays

Applicants may contact the ISC HR department via e-mail or phone to request and arrange for an accommodation that will allow the applicant to successfully complete the application process. Applicants needing assistance may request accommodation at any time. Please contact ISC at or .

ISC believes in creating long-term relationships by being responsive and relevant and by consistently delivering value to our community of customers. Specifically we focus on attracting developing and retaining the best talent for our business challenging our people demonstrating a can-do attitude and fostering a collaborative and mutually supportive environment.

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age gender gender identity sexual orientation marital status medical condition genetic information mental or physical disability military or veteran status or any other characteristic protected by local state or Federal law.

**Must be legally authorized to work in the United States.**

**ISC participates in the Federal E-Verify program**