Delivery Support Specialist Team Lead Internal Applicants Only

OneRail is seeking a Delivery Support Specialist Team Lead.

TheDelivery Support Specialist Team Lead opening that is currently available MUST be available willing and able to work 8hour shifts between the hours of 7:00 PM to 8:00 PM Monday through Friday (and some weekends).

All Delivery Support Specialist Team Leads receive a $3.00 per hour pay differential in addition to a $.60 per hour pay differential if the team member is bilingual (Spanish/English). An additional pay differential of $1.00 per hour is provided when working weekends.

To be eligible for consideration candidates must meet the following criteria:

1. Must be an internal candidate (external candidates will not be considered).
2. Must have at least six months of employment in current role.
3. May not currently be on a Performance Improvement Plan (PIP).

Responsibilities:

• Coach train and mentor Delivery Support Specialists as necessary.
• Monitor the delivery lifecycle from courier acceptance to proof of delivery including but not limited to; tracking and troubleshooting problem resolution and customer communication.
• Coordinate with our delivery partners according to availability and requirements to ensure delivery is executed most costeffectively while meeting customer SLA.
• Communicate as needed with the delivery partners to resolve any exceptions that may occur during the delivery.
• Communicate escalations on time for the issue to be resolved with the least amount of customer impact.
• Assist with procedure optimization of scheduling deliveries from our clients.
• Complete order data entry and dispatch if needed.
• Ability to recognize and prioritize tasks based on urgency.
• Engage with the shipper courier and guest/end customer as needed.

Requirements:

• Internal experience as a Delivery Support Specialist required
• You must be located in Orlando Florida
• Demonstrated skills in managing multiple priorities
• Ability to monitor and execute across multiple tasks at any given time
• Quick decisionmaking skills
• Computer proficiency with webbased applications
• Strong communication abilities
• Excited to be a part of a team environment
• Strong people skills

About OneRail

OneRail headquartered in Orlando FL is the emerging leader in Final Mile delivery technology. Our OmniPoint SaaS platform uses proprietary algorithms and artificial intelligence to power efficient sameday delivery programs for major companies like Lowes Pepsi American Tire Distributors and Advance Auto Parts.

OmniPoint is the cornerstone of OneRails integrated final mile delivery solution.

• Capture. Within moments of a purchase that requires sameday delivery OmniPoint captures a shippers demand signal from their POS ERP or ecommerce system: what was ordered where it is where its going and when it needs to be there.
• Optimize. OmniPoint uses this data to specify the optimal vehicle for the orders size and weight as well as any extra services required. OmniPoint then calculates allin shipping costs and optimizes delivery routing.
• Execute. Customers can direct deliveries to their fleet or OneRails nationwide network of 12 million couriers available 24/7/365.
• Support. Deliveries can be supported as they occur by OneRails skilled Exceptions Assist team to handle unforeseen delivery issues on the customers behalf.
• Follow Up. OmniPoint enables the consumer or receiving business to track their order delivery in real time and provide feedback through a customerbranded interface.

OneRail has been recognized by Gartner as one of the most innovative solutions in the Final Mile delivery space. We ranked in the top 100 of the Inc. 5000 list of the fastestgrowing US private companies in 2022 and 2023 and received an Inc. Best Workplace award in 2023.

Regular Fulltime Team Member Benefits

• Competitive base compensation
• Health and wellness Insurance with generous company contribution (medical dental vision)
• Companypaid life insurance shortterm and longterm disability
• 4 401K match with immediate vesting of Company match
• Continuing Education Opportunities
• Flexible/Open (Uncapped) Paid Time Off (PTO) Policy for Salaried Team Members*
• Competitive Paid Time Off (PTO) Policy for Hourly Team Members*
• Generous Companypaid Holidays

Onsite Team Member Job Perks

• Relaxed/casual work environment
• Standing desks
• Recreational and Video games
• Large breakroom and lounge
• Stocked kitchen and fridges
• Cappuccino machine
• Onsite restaurant and daily food trucks
• Offices conveniently located with quick access to I4 SR528 and Floridas Turnpike
• Ample free parking

OneRails Travel Policy for Remote Team Members

While OneRail allows remote work for certain posted roles noted as Remote Work Available on the Companys website a core requisite for all roles is that team members be willing and able to occasionally travel to OneRails Orlando Florida headquarters. All team members are required to participate in onsite onboarding at the onset of employment and then on an asneeded basis thereafter as a condition of their employment.

To view more details about what is like to work at OneRail or to view a full list of career opportunities please visit