Senior ADC Engineer Region Services Operations RSO

Help shape the future of national security computing as a Senior Cloud Engineer at AWS.

The AWS Cross Domain Operations team is seeking a cleared Senior Cloud Engineer to support essential cross domain services for U.S. Intelligence and Defense customers. Our team maintains and operates the critical AWS infrastructure that enables secure cloud capabilities across classified environments. Your expertise will directly impact national security by ensuring the reliable operation of systems that government agencies depend on every day.

As a Senior Cloud Engineer on our team youll be instrumental in managing operational excellence for our alwayson cross domain systems. Youll implement and maintain robust processes that drive our availability metrics up and our latency metrics down. We need your operational expertise to ensure our infrastructure is ready to scale for future demands and your problemsolving skills to streamline processes and improve our response times. If youre passionate about operational excellence and want to apply your skills to support critical national security missions we want to talk to you.

This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.

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Key job responsibilities
As a Senior Cloud Engineer on our Cross Domain Operations team you will:

Lead operational excellence initiatives for missioncritical systems focusing on availability resiliency and security
Diagnose and resolve complex system issues across the full technology stack in highpressure situations
Drive continuous improvement of operational processes including automation of manual tasks and implementation of scaling solutions
Conduct thorough postincident analysis and implement preventive measures to avoid issue recurrence
Partner with development teams to influence system design and architecture decisions that impact operational stability
Perform technical deepdives into service design operating systems networking storage monitoring and capacity planning
Lead crossfunctional initiatives to improve system reliability and operational efficiency
Mentor team members on operational best practices and resilience engineering principles
You will operate with significant autonomy making critical decisions that affect system reliability and performance. Were seeking someone who thinks strategically about scaling solutions and consistently asks How can this work without manual intervention

Success in this role requires strong troubleshooting skills a calm approach to incident management and the ability to balance tactical operational needs with strategic improvements. Youll need to maintain high standards for security and operational excellence while working effectively with various stakeholders including development teams operational teams and customers.

Have questions about this role Start a chat with the recruiter today! Please reach out to Krystan Silva at for inquiries.

A day in the life
Your typical day begins with your teams daily standup where you and your colleagues review operational priorities and ensure critical tasks are on track to meet SLAs. As a senior member of the team youll often provide technical guidance to help unblock issues or suggest more efficient approaches to problems.

Throughout the day youll balance several key activities:

Leading operational reviews and postincident analyses
Collaborating with customer leads to understand their needs
Mentoring team members on complex technical challenges
Participating in design reviews with partner development teams
Conducting technical deepdives into system components
As part of our 24/7 oncall rotation youll be ready to respond to critical issues affecting our national security customers. During these situations youll either directly resolve the issue or guide other engineers through resolution always focusing on both immediate fixes and longterm prevention.

Weekly operational reviews which youll sometimes lead provide opportunities to drive continuous improvement in our processes and systems. Youll leverage your operational expertise to advocate for highvalue investments that balance both immediate needs and strategic goals.

Throughout all these activities youll operate with significant autonomy while ensuring our team maintains the highest standards of operational excellence for our critical infrastructure.

About the team
Our Cross Domain Operations team sits at the critical intersection of AWSs national security mission. Were a closeknit group of about 10 talented Cloud Engineers dedicated to maintaining and optimizing AWS cross domain services and hardware that enable secure cloud capabilities across classified environments.

Were part of a broader organization that combines the expertise of both software development and managed operations teams. This unique structure allows us to maintain strong operational excellence while having direct access to development resources and product direction. Youll collaborate regularly with Principal Engineers Engineering Managers and Technical Program Managers who all share our commitment to national security and operational excellence.

Our team culture emphasizes technical leadership knowledge sharing and continuous improvement. We take pride in operating critical infrastructure that directly impacts national security while maintaining a supportive environment where team members help each other succeed.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.

Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Associates degree or above or Cloud or GICSP (Global Industrial Cyber Security Professional) or GSEC (GIAC Security Essentials) or SSCP (Systems Security Certified Practitioner)
5 years of Linux systems administration experience
5 years of experience working with scripting language
Experience as a technical lead for a team of engineers
Current active US Government Security Clearance of TS/SCI with Polygraph

10 years of Linux systems administration experience with experience automating routine and complex tasks
5 years experience with cloud computing technologies preferably with cross domain solutions
5 years of experience with support procedures and methodologies for production computing environments
Understanding of design for scalability performance and reliability
Experience troubleshooting complex undefined issues through performance and log analysis

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $139500/year in our lowest geographic market up to $210000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.