Clinic Services Specialist - IRL

University of Iowa Health Care Iowa River Landing is seeking a 100 Clinic Services Specialist.This position is responsible for scheduling patient appointments and visits in multiple outpatient clinics following the guidelines set forth by IRL and Patient Appointment Center (PAC). Participates in daily phone coverage for several departments utilizing the resources available to maintain the Ambulatory Care Services Standards of Excellence. Upholds IRL and the Patient Appointment Center best practices and is accountable for performing these tasks. Serves as mentor role model and service excellence ambassador for staff coworkers patients and visitors. May perform other duties as assigned.

Job Description:

• Responsible for scheduling patient appointments and visits in multiple outpatient clinics using the EPIC system.
• Assists with problem solving of scheduling issues.
• Follows the scheduling policies to facilitate all patient appointments.
• Attends scheduling staff meetings.
• Provides scheduling coverage in staff absence.
• Provides back up for outpatient scheduling departments performing scheduling maintenance functions as deemed necessary.
• Coordinates provider schedules (Master schedules daily templates and clinic closures) for clinics as assigned.
• May perform other duties as assigned.
• Notifies the Patient Appointment Center and the scheduling departments frontline supervisors of scheduling issues.
• Serves as an intermediary between patients frontline staff and nursing personnel concerning scheduling concerns and medical needs.
• Negotiates appointments with patients and other departments.
• Negotiates schedule changes with providers and communicates changes with staff/supervisors.
• Explains the scheduling policies to other schedulers as needed through written and oral communications.
• Collaborates with peers and coworkers to enhance the delivery of health care.
• Provides feedback to management on means to achieve goals and resolve service issues.
• Attends scheduling staff meetings. Collaborates with peers and coworkers to enhance the delivery of health care.
• Contributes ideas and seeks ways to improve assigned processes. Provides feedback to management on means to achieve goals and resolve service issues.
• May provide training and functional supervision for checkin/checkout services and students/temporary staff.
• May analyze monitor and report financial data information and reports.

University of Iowa Health Care WECARE Values:

• Welcoming: We have an environment where everyone has a voice that is heard; that promotes the dignity of our patients trainees and employees; and allows all to thrive in their health work research and education.
• Excellence: We achieve and deliver our personal and collective best in the pursuit of quality and accessible health care education and research.
• Collaboration: We collaborate with health care systems providers and communities across Iowa and the region as well as within our UI community. We believe teamworkguided by compassionis the best way to work.
• Accountability: We behave ethically act with fairness and integrity take responsibility for our own actions and respond when errors in behavior or judgment occur.
• Respect: We create an environment where every individual feels safe valued and respected supporting the wellbeing and success of all members of our community.
• Empowerment: We commit to fair access to research health care and education for our community and opportunities for personal and professional growth for our staff and learners.

For a full job description please send an email to the contact listed below.

About:

University of Iowa Health Care recognized as one of the best hospitals in the United Statesis Iowas only comprehensive academic medical center and a regional referral center. Each day more than 12000 employees students and volunteers work together to provide safe quality health care and excellent service for our patients. Simply stated our mission is: Changing Medicine. Changing Lives.

University of Iowa Health CareIowa River Landing offers the worldclass academiclevel medicine you expect from UI Hospitals and Clinics in a convenient medical office building that makes visiting the doctor a pleasant experience. Our pledge at UI Health CareIowa River Landing is that our patients will receive the best possible care in a friendly compassionate efficient way.

For more information about Why Iowaclickhere.

Percent of Time:100

Schedule:Monday Friday 40 hours a week will be accomplished between the times of 7:00am8:00pm with rotating lates/evenings and a Saturday rotationbetween 7:30am12:30pm.

Location:Iowa River Landing

Rotations:Weekend holiday and evening rotation.

Pay Grade: 3A

Pay Structure A:

Benefits Highlights:

Regular salaried position located in Iowa City Iowa
Fringe benefit package including paid vacation; sick leave; health dental life and disability insurance options; and generous employer contributions into retirement plans. For more information click here.