Security Account Manager

Security Account Manager

At Securitas Security Services USA Inc we are committed to protecting what matters mostour clients employees and communities. With a strong presence worldwide we provide toptier security solutions and build trusted partnerships. We are looking for a Security Account Manager to lead our security operations ensure contract compliance mentor teams and drive operational excellence.

As the Security Account Manager you will liaise with client representatives to measure contract KPIs and key longterm initiatives mentor subordinate managers and ensure compliance with financial performance projections. You will manage the security services and related operations provided to the assigned account including client service and problem resolution service enhancement and expansion new business development operational effectiveness preparation of post orders staffing scheduling and supervision.

The Security Account Manager will meet or exceed all established operations goals to ensure contract compliance while ensuring all company processes are followed. Retaining and developing successful employees through proper training will also be a part of this persons responsibility.

Benefits:

We believe in investing in our people. When you join Securitas youll receive:
Competitive Salary: $109000 $112000 based on experience.
Comprehensive Benefits Package:

• Medical dental vision and life insurance
• 5 accrued personal time off days & 5 sick days
• 401K with company matching
  Career Growth: Continuous training and leadership development programs.
  Dynamic Work Environment: Be a part of a highly engaged and resultsdriven team.

Key Responsibilities:

Strategic Leadership & Business Operations

• Establish and execute weekly monthly and quarterly operational goals to align with the contract business plan.
• Provide regular updates to senior leadership using Salesforce reports metrics and analytics tools.
• Partner with internal teams to optimize efficiency productivity and service quality.
• Participate in company and client initiatives committees and task forces.

Performance & People Management

• Lead recruitment hiring and retention of highperforming security personnel.
• Set and monitor performance goals for security teams ensuring accountability.
• Oversee training professional development and performance evaluations.
• Implement Performance Improvement Plans (PIPs) when necessary to improve team success.

Training & Development

• Identify and bridge skill gaps with targeted training and professional development initiatives.
• Ensure completion of all mandatory training programs for security staff.
• Stay informed on industry trends risks and emerging security threats sharing insights with the team.
• Conduct regular staff meetings to discuss goals strategies and best practices.

Client & Customer Service Excellence

• Serve as the primary liaison between Securitas and client representatives.
• Maintain a customerfirst approach to resolve issues swiftly and effectively.
• Stay updated on market trends industry best practices and competitor insights to refine strategies.

Operational Oversight

• Manage daily Security Officer staffing and scheduling to meet contractual requirements.
• Conduct quality assurance inspections and monitor security personnel performance.
• Oversee post order compliance ensuring all security operations meet client and company expectations.
• Ensure all emergency response procedures are effectively implemented and maintained.

Qualifications & Experience:

Education & Experience

• Bachelors degree in Criminal Justice Business Administration or related field preferred.
• 35 years of professionallevel experience in security management or a related field.
• Security industry experience required (operations scheduling compliance etc..

Technical & Operational Skills

• Proficiency in Microsoft Office Suite Salesforce HRIS platforms and other webbased management tools.
• Experience in hiring developing and motivating teams.
• Strong ability to interpret and enforce security policies procedures and post orders.

Leadership & Communication Skills

• Exceptional verbal and written communication skillsmust be able to draft professional reports and correspondences.
• Demonstrated problemsolving skills and ability to deescalate conflicts.
• Strong decisionmaking skills with the ability to manage complex security operations.

If you are a resultsdriven security professional who thrives in a leadership role we invite you to apply and be a part of Securitas mission to provide exceptional security services.

Company Website:

Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race color religion age sex sexual orientation gender identity national origin pregnancy genetic information disability status as a protected veteran or any other applicable legally protected characteristic.

#AFSSTA