Sr Director Operational Excellence Experience Conference Logistics
Sr Director Operational Excellence Experience Conference Logistics
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$ 188000 - 188000
1 Vacancy
Job Description
About this role:
The Senior Director of Operational Excellence & Experience will be responsible for leading the flawless of worldclass experiences across our global conference portfolio with a focus on Food and Beverage Onsite Staffing and CLevel Experiences. They will shape operational strategies and oversee hightouch delivery to achieve exceptional results.
This role requires a visionary leader with a passion for hospitality who can inspire teams drive operational excellence and foster a culture of innovation and accountability. The position offers an exciting opportunity for an individual who thrives in a fastpaced environment and is eager to make a significant impact on our conference experience.
Primary responsibilities:
- Develop and lead the experience strategy operating framework and partnerships required for our conference delivery teams to drive flawless and worldclass experiences across our food and beverage onsite staffing and Clevel experience Centers of Excellence (COEs). Drive operational excellence and initiatives to optimize operational delivery and exceptional service quality.
- Oversee the operational delivery of food and beverage onsite staffing and Clevel experiences onsite at our conferences in partnership with our COE leaders to ensure that they are aligned with the overarching strategy and deliver seamless customer centric service throughout every interaction.
- Clearly understand and translate the needs of our audience to create elevated and innovative experiences which are meaningful to our customers. Regularly evaluate local national and international market trends vendors and hightouch hospitality experiences to ensure that our conferences remain best in class.
- Identify and leverage datadriven metrics to measure the success of projects and initiatives creating a compelling storyline and presentation for senior leaders across the organization.
- Ensure team is accountable and responsible for the expenses they manage and understand the financial impact of the decisions they make. Lead the team through the forecast and investment process ensuring recommendations align with the overall strategy for the conference.
- Recruit train and coach a team of agile customer focused operational experts. Inspire confidence and provide clear direction. Foster collaboration accountability and continuous improvement. Ensure that the team is following established best practices to plan and deliver flawless conference experiences. Build team infrastructure to scale and operate efficiently.
- Build trusted partnerships with team members and leaders across the organization leveraging in office time to connect with stakeholders learn from your peers and keep a pulse on priorities across the teams.
- Partner with key stakeholders and leaders across the logistics team to drive forward strategic changes identify compelling solutions and ensure alignment to conference portfolio priorities.
- Ability to travel up to 20 of the time.
What youll need:
- Bachelors degree with a focus on hospitality and/or events management preferred
- Extensive senior management experience within hightough hospitality or events 15 years experience)
- Experience overseeing complex operations or events
- Demonstrated expertise in team management with the ability to inspire and motivate inperson and remote staff
- Proven budget management abilities
- Demonstrated ability to set operations strategy
- Experience of working in a complex multi layered environment with multiple stakeholders
Key competencies / knowledge skills & abilities:
- Passion for service excellence: You have a passion for creating exceptional customer experiences in highend hospitality settings
- Exceptional problemsolving capability: You have a proven track record of solving complex problems thinking creatively and using data to tell a story
- Drive / Selfsufficiency: You have a demonstrated ability to own a problem and drive from problem statement to solution in a selfsufficient capacity in a matrixed environment
- Passion: You are intellectually curious and have the hunger to identify opportunities proactively and independently where you can drive the most impact for the business
- Communication skills: You are an excellent and structured verbal and written communicator with effective presentation and platform skills
- Collaboration: Must demonstrate a high level of collaboration with proven ability to build partnerships across lines of business
- Executive presence: You can effectively engage lead and influence senior leaders (VPs and above) across the organization
- Strong core values: You demonstrate integrity collaboration a nolimits mindset objectivity and consistent results using global best practices
- Adaptability: You operate with a sense of urgency with ability to adapt implement and manage change in an everchanging environment
- Commercially astute: A strong understanding of and ability to manage financials balancing service excellence with profitability.
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Who are we
At Gartner Inc. (NYSE:IT) we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable objective insight helping enterprise leaders and their teams succeed with their missioncritical priorities.
Since our founding in 1979 weve grown to more than 20000 associates globally who support 15000 client enterprises in 90 countries and territories. We do important interesting and substantive work that matters. Thats why we hire associates with the intellectual curiosity energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work
Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast virtually untapped market potential ahead of us providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team. Together our singular unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies cultures religions ethnicities races genders sexual orientations abilities and generations.
We invest in great leaders who bring out the best in you and the company enabling us to multiply our impact and results. This is why year after year we are recognized worldwide as a great place to work.
What do we offer
Gartner offers worldclass benefits highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment we provide the flexibility and support for you to thrive working virtually when its productive to do so and getting together with colleagues in a vibrant community that is purposeful engaging and inspiring.
Ready to grow your career with Gartner Join us.
Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 121000 USD 188000 USD. Please note that actual salaries may vary within the range or be above or below the range based on factors including but not limited to education training experience professional achievement business need and location. In addition to base salary employees will participate in either an annual bonus plan based on company and individual performance or a rolebased uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO a 401k match up to $7200 per year the opportunity to purchase company stock at a discount and more.
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Required Experience:
Director
Employment Type
Full-Time
