Strategic Account Manager
Strategic Account Manager
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Job Description
Important please read:
To be considered for this position please submit your application through our official Career Page here (no additional forms only your CV is needed). We will only review your CV in our job platform.
SWC Team
Your Opportunity:
Our Account Management team plays a pivotal role in ensuring customer retention and driving expansion contributing significantly to the success of our clients globally.
In this role you will be responsible for growing revenue across Software Clubs full product portfolio by maintaining high customer retention rates proactively identifying and acting on expansion opportunities and managing upsell upgrade and crosssell initiatives throughout the customer journey.
You will work closely with our Sales and Customer Success team to drive overall Book of Business growth. Additionally you will collaborate on strategic initiatives such as white space analysis account planning and mapping and building crossfunctional partnerships with Sales support teams to maximize strategic account opportunities.
Your Responsibility:
Driving revenue growth by leveraging the existing customer base to enhance expansion efforts through a solutionfocused approach.
Building strong relationships with senior and executivelevel stakeholders including Private Equity Partners M&A Directors and Csuite leaders such as CEOs and CFOs in the tech industry.
Overseeing highvalue renewals and expansion across the product portfolio.
Collaborating with the Sales team and Customer Success team on account planning and growing the overall book of business through competitive market and whitespace analysis.
Enhancing customer awareness of the Software Club product portfolio to uncover opportunities for crossselling and upselling.
Keeping a thorough understanding of product updates and new features to effectively communicate improvements to customers and solution partners.
Taking ownership of forecasting responsibilities for the assigned book of business.
Proactively identifying potential risks within the customer portfolio and implementing solutions to address issues before they affect satisfaction.
Advocating for customer needs internally to ensure awareness and alignment across teams.
Working with crossfunctional partners to achieve mutually beneficial outcomes.
Required Experience:
Manager
Employment Type
Full-Time
