Staff Technical Program Manager

Team & Role 

At ServiceNow we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. We are Engineering Program Managers who are responsible for leading the successful and delivery of flexible and holistic programs and processes to enable delightful product experiences. Engineering Program Managers are creative problem solvers and team leaders by nature dedicated to building impactful relationships improving team cohesion and creating efficiencies in the product development Lifecycle. 

Learn more about our team here you get to do in this role: 

• Youll identify problems other missed make reasoned decisions with imperfect or ambiguous information and be proactive in identifying the best path forward 

• Advocate and champion program management processes and methodologies throughout the product development lifecycle. 

• Work on new complex highpriority initiatives while remaining flexible and meeting tight deadlines 

• Apply your breadth of experience to model prototype and iterate on our existing solutions 

Qualifications :

• Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry. 

• 8 years of project/program management experience in mid/large size technology companies working hand in hand with engineering and product leaders 

• Leads (or significantly contributes to) large crossfunctional initiatives 

• Comfortable managing ambiguity and complexity while driving successful outcomes 

• Critical thinker and proactive problem solver who can lead without authority 

• Acts as a change ambassador by promoting and communicating new ideas to propel innovative and scalable solutions across our organization. 

• Communicates with candor and empathy while sharing learnings from individual and team experiences to drive continual improvement for self and others 

• Experience working on and managing large projects or programs with crossfunctional teams. 

• Deliver solutions and strategies while mitigating or removing obstacles. 

• Experience utilizing software to keep projects organized track metrics and report on progress. 

Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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