Teleservice Rep I

AbbVies Austin based Virtual Sales is a professional team of virtual sales personnel that supports existing field sales operational and marketing initiatives utilizing a set of approved best practices job aides and quality metrics to build lasting relationships with Healthcare Practices across the nation. 

Our team is searching for high energy selfmotivated dynamic individuals wishing to join a team environment that values individual achievement.  Candidates must be able to work in a fastpaced environment with a continued focus on utilizing phone and other channels to create nurture and expand relationships with healthcare professionals to achieve brand objectives. 

Successful candidates will possess strong verbal communication skills be highly organized flexible selfstarter and can articulate value on a consistent basis to foster growth of an expanding customer base through creating positive customer interactions and lasting relationships. 

Core duties include:

• Ability to use virtual sales techniques to ensure positive results to a highly targeted assigned list of healthcare professionals to offer product information literature samples resources and follow up conversations
• Establish phone presence commanding and engaging ability to create rapport network build and maintain productive business relationships
• Engage targeted healthcare professionals in promotional communications in accordance with policies and procedures set by the program
• Verify and complete required data entry including details of the targets responses notes and any follow through actions in accordance with policies and procedures ensuring data integrity
• Manage daily sales call activity to optimize time and maximize the achievement of sales objectives
• Listen and respond appropriately to customer needs and questions thereby ensuring acceptance of or agreement with a call plan objective
• Maintain the required product expertise including competitive product knowledge
• Successfully complete product training and meet training expectations to service customers within the parameters of the program
• Demonstrate effectiveness working independently and in a team environment
• Meet and exceed established daily and monthly call volume metrics successfully
• Process customer requests related to product samples and literature programs in a timely accurate and professional manner
• Display ability to thoroughly answer questions related to process of securing product samples and literature including mandatory signatures required to execute delivery
• Provide information pertaining to additional sources of information regarding products such as referral to websites or other appropriate AbbVie resource
• Project a professional company image through all phone interactions and establish ongoing relationships with clients by providing prompt and accurate service
• Display a positive attitude and customer focus provide timely resolution for all customer issues concerns and/or questions using scripted responses
• Effective and timely communication with the Virtual Sales Manager
• Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA)

Qualifications :

Education and/or experience

• Bachelors degree or equivalent experience
• The ideal candidate will have a background in direct selling with a proven sales track record
• Sales experience preferred
• The ability to work independently highly organized and superior communication skills
• Experience in the healthcare industry involving interaction with physicians patients etc preferred.

Desired knowledge

• Skills and abilities of clinical techniques and understanding of medical terminology
• Knowledge of medical device pharmaceutical or related field
• Skills demonstrating professional phone etiquette
• Ability to use Microsoft Office Outlook MS Word Excel PowerPoint
• Knowledge of Salesforce preferred

Additional Information :

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: 

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location and we may ultimately pay more or less than the posted range. This range may be modified in the future.

• We offer a comprehensive package of benefits including paid time off (vacation holidays sick) medical/dental/vision insurance and 401(k) to eligible employees.

• This job is eligible to participate in our shortterm incentive programs. 

Note: No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus commission incentive benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole and absolute discretion unless and until paid and may be modified at the Companys sole and absolute discretion consistent with applicable law. 

AbbVie is an equal opportunity employer and is committed to operating with integrity driving innovation transforming lives serving our community and embracing diversity and inclusion.  It is AbbVies policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race color religion national origin age sex (including pregnancy) physical or mental disability medical condition genetic information gender identity or expression sexual orientation marital status status as a protected veteran or any other legally protected group status.

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