Front Office Manager
Front Office Manager
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Job Description
As a Front Office Manager you find ways to be closely connected with operational leader to drive guest satisfaction and our continued progress. You readily accept the challenge of seamless integrating hotel strategy operational needs and Heartist development. As a trusted mentor you listen and connect with Heartist to help them achieve progress professionally and personally. You make an impact by balancing business targets and exceptional guest experience through trusting and empowering Heartist to make key decisions that reflect Pullman values.
Job Duties Include:
- Oversee the daily front office operations and porter services ensuring seamless checkins smooth departures and an exceptional guest journey.
- Hiring coaching developing and performance managing the Front Desk team
- Resolve guest concerns with care professionalism and prompt action ensuring every guest leaves with a lasting impression.
- Improve service delivery by streamlining procedures and removing obstacles that hinders service
- Develop visionary proposals aimed at improving service climate colleague moral and shareholder return
- Manage staff schedules and handle payroll processing.
- Practicing room yield management to ensure maximum profitability of overall operations
- Oversee inventory management including room types and categories.
Qualifications :
Key attributes and skills required:
Our ideal candidate is a strategic and empathetic thinker who also has the cultural awareness and knowledge to connect cultures with both Heartist and guests from around the world. They are results oriented and has a strong Loyalty driven mindset.
In addition you will have:
- Minimum of five 5 years of experience in a front office management role in a hotel environment.
- Proven track record of delivering exceptional guest service and achieving operational excellence.
- Proficient user of Opera Cloud MS Office Suite
- Proven ability to meet targets
- Proven ability to lead medium to large teams.
- Attention to detail and proficient multitasking and time management skills
- Excellent written and verbal communication in English language
- Excellent clear and effective communication and interpersonal skills.
Additional Information :
What is in it for you:
- ALL Heartist Employee benefit card offering discounted rates in Accor worldwide (Accommodation and Food & Beverage)
- Learning programs through our Learn your Way Academy platforms ongoing training and development opportunities (selfpace virtual webinars face to face)
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities
- Laundered uniform
- Duty Meal
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
