Senior Product Manager (Web & Digital Integrations)
Job Summary
We are seeking an experienced and resultsdriven Senior Product Manager to lead the development and optimization of our growth and retention platforms website member portal and digital integrations). In this role you will manage a small team of product managers and collaborate with crossfunctional partners including engineering UX/UI marketing and business stakeholders to deliver technical solutions that enhance user experience performance and business outcomes. You will own the endtoend product lifecycle from strategy to ensuring alignment with business goals and continuous improvement.
This position is open to candidates in the Seattle area. You will have a hybrid remote/inoffice schedule working from our casual petfriendly office at least three days a week.
Key Responsibilities
Product Strategy & Roadmap
- Define and own the digital product roadmap ensuring alignment with business objectives user needs and technical feasibility.
- Build strong partnerships and collaborate with stakeholders across the organization including Engineering Marketing GMs Operations Sales and Customer Service to ensure seamless integration and achievement of crossfunctional goals to incrementally deliver pet parent and business value
- Collaborate with stakeholders to gather prioritize and refine requirements for new features enhancements and technical improvements.
- Translate business objectives into technical specifications and clear user stories with detailed acceptance criteria.
- Leverage data insights user feedback and market trends to inform product decisions and identify growth opportunities.
- Prioritize bug fixes compliance features and new requests based on impact and business goals.
- Conduct discovery sessions with business partners engineering design and legal teams.
- Write and refine epics and stories ensuring alignment with technical feasibility and business impact.
- Manage the backlog and sprint planning prioritizing based on business impact mandatory delivery dates and customer impact.
- Oversee release planning and validation ensuring quality and adherence to timelines.
- Lead weekly error triage sessions tracking and reporting on bug trends and resolutions.
Technical Leadership & Collaboration
- Partner with engineering teams to scope prioritize and deliver scalable technical solutions.
- Act as the technical liaison between business and engineering effectively translating complex technical concepts to nontechnical stakeholders.
- Ensure adherence to best practices in website architecture security performance and accessibility standards.
- Collaborate with DevOps and infrastructure teams to optimize website reliability uptime and load performance.
- Lead and mentor a team of product managers fostering a culture of innovation collaboration and excellence.
- Recruit develop and retain top talent to strengthen the product team.
& Delivery
- Oversee the endtoend product lifecycle from ideation to launch and ongoing iteration.
- Define and monitor key performance indicators (KPIs) to measure the success of website initiatives.
- Utilize analytics and user feedback to prioritize and refine products enhancing user satisfaction and business performance.
- Collaborate with QA teams to validate and test releases ensuring highquality delivery.
- Partner with Marketing for A/B testing and experimentation to optimize features and user flows.
Stakeholder Engagement & Communication
- Collaborate with marketing and growth teams to align website strategies with business goals.
- Provide regular project updates risk assessments and milestone reports to leadership and stakeholders.
- Facilitate crossteam collaboration to ensure seamless of website initiatives.
Required Skills & Qualifications
- Bachelors degree in Information Systems Computer Science or related field.
- 6 years as a Technical Product Manager Product Owner or similar role with a focus on website/eCommerce platforms with required recent experience at a Senior level.
- Strong technical background with experience collaborating closely with web development DevOps and engineering teams.
- Proficiency in Agile and Scrum methodologies with a proven track record of delivering complex website projects.
- Solid understanding of web technologies (HTML CSS .NET JavaScript APIs CMS platforms).
- Familiarity with SEO analytics tools and website performance optimization techniques.
- Familiarity with A/B testing conversion rate optimization (CRO) and user experience enhancements.
- Strong problemsolving skills with the ability to prioritize competing demands and make datadriven decisions.
- Excellent communication and stakeholder management skills.
- Proficiency in JIRA SharePoint or similar product management tools.
- Demonstrated ability to create clear transparent and inclusive product development approaches that enhance team effectiveness.
- Strategic decisionmaking skills with a focus on prioritizing highimpact initiatives.
- Experience with ecommerce websites or customerfacing digital platforms.
- Familiarity with cloud platforms (AWS Azure GCP) and CI/CD processes.
- Experience with data visualization and analytics platforms (e.g. Google Analytics Tableau).
Compensation:
- The pay range for this position is $145K 155K on a fulltime schedule.
- Along with base salary Trupanion employees may be eligible for monthly bonuses.
- We want all employees to be invested in Trupanions success so we grant Restricted Stock Units to all new team members. Our new hire grants vest over 4 years.
Additional Information :
Benefits and Perks:
- Full medical dental and vision benefits at no cost to the employee
- Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!
- Fiveweek sabbatical after five years of employment
- Open casual petfriendly and fun office environment
- Free medical health insurance for your pet 1 dog or cat)
- Paid time off to volunteer at nonprofit organizations
- Seattle Office Amenities: Free onsite gym free dog walking services for office pets during business hours free parking and paid ORCA cards.
For more information about Trupanion visit https://trupanion/about
Learn more about how Trupanion has revolutionized our industry and the reimbursement model: is an equalopportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds abilities perspectives and skills.
We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process perform essential job functions and receive other benefits and privileges of employment. Please contact us to request accommodations.
Remote Work :
No
Employment Type :
Fulltime