Information Technology Support Coordinator
Information Technology Support Coordinator
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1 Vacancy
Job Description
Position Summary
CEO is seeking an Information Technology (IT) Support Coordinator who will play a key role in providing support for all areas of departmental IT and Telephony. The IT Support Coordinator will support and maintain departmental telephonic and computer systems desktops and peripherals including installing diagnosing repairing maintaining reporting on and inventory controls and upgrading hardware software and electronic equipment to ensure optimal availability and security of these resources. This position will report to the Director of Operations.
Essential Functions
IT Support
- Perform onsite and remote analysis diagnosis and resolution of complex desktop problems for endusers and recommend and implement corrective solutions including offsite repair for remote users as needed.
- Provide technical support either by phone remote access or site visits as needed.
- Install configure test maintain monitor and troubleshoot enduser hardware peripheral devices printing/scanning devices presentation equipment software telephonic devices and other products in order to deliver required desktop service levels. Assist with servers LAN/WAN technologies computer repair/troubleshooting software networks virus protection WiFi technology and more. Ensure that desktop connections ie. network jacks are in proper working order.
- Maintain inventories and distribution lists of all hardware software peripherals telephonic and electronic equipment.
- Keep systems and hardware including printing and copier machines uptodate through operating systems and security upgrades and troubleshoot as necessary for daily operations.
- Monitor WIFI Hotspot web performance network availability and security. Evaluate connectivity issues equipment and software.
- Respond to IT issues; hardware maintenance software networking etc.
- Collaborate with departmental units to ensure efficient operation of desktop and mobile computing environment. Where required administer and resolve issues with associated enduser workstation and network software products.
- Perform related duties consistent with the scope and intent of the position.
- Facilitate new hardware and software deployments.
- Conduct survey of areas for deployment of agency staff and subcontractors.
- Daily updating ticketing software and maintain IT support software for effective communications to end users and optimal use and monitoring of ticket standard length of completion timelines as outlined by OIT.
Planning & Interdepartmental functions
- Assist in developing departmental strategies and capacity planning for meeting present and future IT Telephonic and electronic needs.
- Construct install and test customized configurations based on various platforms and operating systems. Assist with the design implementation and ongoing support of new software and features.
- Support development procurement and implementation of new computer projects and new hardware installations.
- Act as primary liaison between the Department and external ITsupport departments and vendors including OIT.
Competencies Knowledge Skills and Abilities
- Uptodate knowledge of new systems information software and upgrades.
- Excellent knowledge of PC internal components.
- Handson hardware troubleshooting experience.
- Extensive equipment support experience.
- Working technical knowledge of current protocols operating systems and standards.
- Ability to operate tools components and peripheral accessories.
- Able to read and understand technical manuals procedural documentation and OEM guides.
- Experience working with desktop network and server management support.
- Sitting standing or walking for extended periods of time.
- Dexterity of hands and fingers to operate a computer keyboard mouse power tools and other computer components.
Qualifications :
- Trade school degree or equivalent; Associates Degree in Computer Science Information Systems or related field preferred.
- CompTIA A CompTIA Net certification or other related IT professional certification; meet all state required licensure/certification and/or 3 years work experience in related field.
- A valid PA Drivers license is required.
Additional Information :
TO APPLY: Interested candidates must submit a cover letter and resume.
Salary Range: $50000 $60000
Discover the Perks of Being a City of Philadelphia Employee:
- Transportation: City employees get unlimited FREE public transportation all year long through SEPTAs Key Advantage program. Employees can ride on SEPTA buses subways trolleys and regional rail for their daily commute and more.
- Parental Benefits: The City offers its employees 8 weeks of paid parental leave.
- We offer Comprehensive health coverage for employees and their eligible dependents.
- Our wellness program offers eligibility into the discounted medical plan
- Employees receive paid vacation sick leave and holidays
- Generous retirement savings options are available
- Pay off your student loans faster As a qualifying employer City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
- Unlock Tuition Discounts and Scholarships The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10 to 40 on your educational expenses extending not only to City employees but in some cases spouse and dependents too!
Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial wellbeing and personal growth!
*The successful candidate must be a city of Philadelphia resident within six months of hire
Effective May 22 2023 vaccinations are no longer required for new employees that work in nonmedical nonemergency or patient facing positions with the City of Philadelphia. As a result only employees in positions providing services that are patientfacing medical care (ex: Nurses doctors emergency medical personnel) must be fully vaccinated.
The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race ethnicity color sex sexual orientation gender identity religion national origin ancestry age disability marital status familial status genetic information or domestic or sexual violence victim status. If you believe you were discriminated against call the Philadelphia Commission on Human Relations ator send an email to
For more information go to: Human Relations Website: Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
