Assistant Manager
Assistant Manager
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Job Description
The Assistant Manager plays a crucial role in supporting overall operation of our hotel ensuring our guess receive the highest level of service and satisfaction. Working closely with the Hotel Manager you will oversee daily operations lead and motivate staff and uphold our standards of excellence in hospitality.
Responsibilities:
- Assist the Hotel Manager in overseeing all aspects of hotel operations
- Supervise and train staff members to ensure exceptional service delivery and adherence to Brand standards and company policies and procedures
- Monitor guest satisfaction levels and address any issues or concerns promptly and effectively
- Collaborate with other departments to develop and implement strategies for improving guest experience and maximising revenue
- Handle guest inquiries complaints and special requests demonstrating a commitment to guest satisfaction
- Respond to and coordinate emergency situations
Qualifications :
- Possess a strong background in Front Office procedures and Opera PMS
- Experience supervising training and motivating team members
- Solid Hospitality knowledge including Front Office and Food & Beverage
- Proven ability to act independently on all matters relating to team and guest safety and wellbeing in the absence of senior management
- Demonstrated ability to coach mentor develop and inspire teams
- Good interpersonal skills with ability to communicate with all levels of team members
- Willingness to work flexible hours including mornings nights weekends and holidays periods
Additional Information :
Why Work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS
At Accor we are guided by our Heartist Philosophy which is focused on:
Be All You Are We foster a diverse and inclusive company culture that encourages autonomy creativity and personality and empowers our team members to be themselves and to act and grow.
Grow and Create Your Path We are deeply rooted in a culture of learning serving as a genuine social elevator and providing boundless training and development opportunities for our Heartists to grow.
Work with Purpose We are committed to providing Heartists with the opportunity to create memorable experiences for guests as well as make a positive and sustainable impact through their engagement with the Group and through access to sustainable training journeys and volunteering initiatives.
Enjoy & Feel Valued We recognise and appreciate our Heartists dedication. We foster a culture of feedback and continuous listening to better understand the evolving environments of our teams. We create a welcoming environment that promotes wellbeing and care in a Group that rewards our team members for their commitment and everything they give to us.
Benefits:
- Be a part of a global hospitality company and explore Accors limitless possibilities
- Onthejob training and mentorship
- Accessing pathways for career advancement and personal development within Accor
- Enjoy exclusive Accor discounts and global benefits
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
