Front Office Manager
Front Office Manager
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1 Vacancy
Job Description
What you will be doing:
- Assist the Director of Front Office in all aspects of the department and ensure service standards are followed
- Provides managerial support for the Front Desk Guest Services and Fairmont Gold (where required) in the daily operational duties for these areas in the absence of the department managers
- Train Front Desk Colleagues and fulfill training role in the absence of the trainer
- Observing colleagues productivity providing constructive feedback coaching and recognition when applicable
- Have a natural desire to enhance the stay of every single guest
What is in it for you:
- Salary Range: USD$80000 to USD$90000 gross.
- Discounted hotel rooms food & beverage rates and spa services to employees at our sister properties around the globe.
- Duty meal in our staff cafeteria and dry cleaning of work attire
- Learning programs through our Academies to promote growth and development so that you can perform at your full potential
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities like Planet 21 and WATCH
Qualifications :
Qualifications
Your experience and skills include:
- Highly organized resultsoriented with the ability to be flexible and work well under pressure
- University degree or College diploma in Hospitality Management preferred
- Strong guest service orientation and training skills background required
- Knowledge of Property Management System an asset Opera knowledge preferred
- Luxury hotel experience with Forbes knowledge an asset
- Must be able to handle a multitude of tasks in an intense everchanging environment
- Ability to focus attention on guest needs remaining calm and courteous at all times
- Strong knowledge of Opera Property Management System is an asset
- Computer literate in Microsoft Windows applications an asset
- Strong guest service orientation and training skills background required
- Must have a wellrounded understanding of all aspects of hotel operations
- Must be available to work flexible Overnight Shifts Weekends and Holidays
Education and Experience:
- University degree or College diploma in Hotel Management preferred
- Minimum of two years work experience in relevant discipline beneficial
- Minimum of one years work experience in a supervisory/management role beneficial
- Minimum of one years work experience in a luxury hotel beneficial
- Minimum of one years work experience as a Front Desk Supervisor preferred
Language Skills:
- Fluent spoken and written English
- Fluency in a second language is an asset
Mathematical Skills:
- Able to add subtract multiply and divide all units of measure
Reasoning Ability:
- Ability to be observant with meticulous attention to detail
- Ability to follow instruction and work quickly and thoroughly
- Ability to think through situations in a rational manner while under pressure
- Logical and structured thinking balancing budgetary and guests needs
- Ability to see the bigger picture and possible repercussions of decisions
- Being able to determine which department could best help the guest
- Staying calm when assisting a guest in emergency situations and knowing what questions to ask
Physical Demands:
- Ability to walk stand kneel and bend for up to 9 hours a day
- Ability to work under pressure and stress
- Ability to work at a fast pace
- Ability to ascend and descend stairs safely
- Ability to type on keyboard and use computer mouse
Additional Information :
Your team and working environment:
What was true in 1966 remains true to this day: The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the Western White House (as the only venue outside the White House to host state dinners) Century Plazas place in history remains unshakeable. A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor.
This experience begins with a new kind of workplace one where the energy is contagious the stories are invigorating and the challenges present inspiring opportunities to make your mark. We provide an environment of trust respect and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accors Employee Value Proposition we ensure fair treatment and a workplace free from discrimination & harassment.
Visa Requirements: Must provide proof of eligibility to be employed in the United States of America.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We commit to a future where diverse identities are celebrated and equitable and inclusive practices are woven into the fabric of everything we do as an organization.
Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit
Do what you love care for the world dare to challenge the status quo! #BELIMITLESS
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
