Service Product Lead

The Services Product Lead will focus on establishing a clear and efficient communication loop across Product and Customer Success supporting GTM readiness in both workstreams. The Services Product Lead will develop a deep understanding of product roadmaps strategic plans value drivers and positioning providing insight into this work for all Customer Success functional teams. They will partner with CS to understand the impact of product updates and development on CS functions and the overall customer experience communicating this back to Product teams to ensure appropriate resources are in place prior to product launch and/or feature release. The Services Product Lead will also work alongside team members from other organizational workstreams (i.e. Marketing Support Community Knowledge) acting as a central communication hub to ensure a unified vision with common and aligned goals.

In this role as a Service Product Lead you will:

• Understand Product roadmaps and effectively communicate updates to Customer Success teams ensuring early insight into product development and reducing the need for reactive adjustments
• Understand and operate within established communication processes for each product team
•  Attend Sprint Exits Product Roadmap Meetings Core Team Meetings etc.
• Initiate crossfunctional collaboration with internal stakeholders across multiple departments
• Understand all Customer Success functions their roadmaps and strategic plans
• Inform Customer Success functional leads about product updates and collaborate to identify readiness needs
• Collaborate with Customer Success Enablement to ensure readiness across all CS functions
•  Understand and effectively communicate how product updates impact overall customer experience Identify efforts in other workstreams to support product development (i.e. Marketing Support Community Knowledge)

Qualifications :

For this role as a Service Product Lead you should have:

• 5 years working in K12 education with expertise in assessment instructional pedagogy and data analytics
• 5 years demonstrated success working with/in Customer Success Product Development and/or Project Management
•  Superb organization and communication (written and verbal) skills
•  Demonstrated ability to proactively initiate crossfunctional collaboration Ability to synthesize complex information and identify critical connections relevant to team functions
• Proven ability to work independently in a fastpaced environment while managing multiple projects
• Proficiency with Microsoft 365

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Salary Range: $74700 $90000 This range is based on national market data and may vary by experience and location.

Benefits for eligible employees include:

• World Class Health Benefits: Medical Prescription Dental Vision Telehealth
• Health Savings and Flexible Spending Accounts
• 401(k) and Roth 401(k) with company match
• Paid Vacation and Sick Time Off
• 12 Paid Holidays
• Parental Leave 20 total weeks with 14 weeks paid) & Milk Stork program
• Tuition Reimbursement
• Life & Disability Insurance
• Wellbeing and Employee Assistance Programs

Frequently cited statistics show that some women underrepresented individuals protected veterans and individuals with disabilities may only apply to roles if they meet 100 of the qualifications. At Renaissance we encourage all applications! Roles evolve over time especially with innovation and you may be just the person we need for the future!

EQUAL OPPORTUNITY EMPLOYER

Renaissance is an equal opportunity employer and does not discriminate with respect to any term condition or privilege of employment based on race color religion sex sexual orientation gender identity or expression age disability military or veteran status marital status or status of an individual in any group or class protected by applicable federal state or local law.

REASONABLE ACCOMMODATIONS

Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process please contact Talent Acquisition.

EMPLOYMENT AUTHORIZATION

Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

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