Sr Sourcing Associate Intake Concierge
Sr Sourcing Associate Intake Concierge
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Job Description
This role will be based in Atlanta.
At LinkedIn our approach to flexible work is centered on trust and optimized for culture connection clarity and the evolving needs of our business. The work location of this role is onsite meaning it will be performed in the specified office on a fulltime basis due to the business needs of the team.
We are looking for a Sourcing Services Sr. Intake Concierge Associate to join our team to ensure a delightful experience for our internal business stakeholders. In this role you will be the first point of contact in the SourceToPay process as they submit sourcing project requests to our Sourcing teams.
This individual will play a key role with our category teams by quickly reviewing the purchasing requirements validating the request details and assigning the project to the appropriate team with a high accuracy rate while achieving all metrics. This team will be the face of sourcing and will serve as a help desk to all business stakeholders to create a customer centric experience for LinkedIn.
Responsibilities:
- Ensures a delightful business experience by quickly evaluating the key criteria and potential risks for LinkedIn sourcing projects and assigning to the appropriate team while meeting SLA requirements.
- Partners closely with the Global Sourcing Category Teams and Intake Concierge Team (ICT) Manager to ensure proper handoffs and escalations as needed
- Understands the Voice of the Customer to mitigate pain points identifies opportunities for improvement and communicates those to the ICT Manager.
- Serves as a help desk function for the business by clarifying requests and assigning tickets to the appropriate Sourcing team as quickly as possible
- Communicates and documents clearly and efficiently to stakeholders on project assignments.
- Participates in continued education training for the ICT and Global Strategic Sourcing team.
- Identifies opportunities for improvement for team efficiency by making recommendations to ICT Manager.
- Participates in opportunities for the team to assist with other initiatives that require support such as M&A pipeline renewal support and other projects as needed.
Qualifications :
Basic Qualifications:
- BA/BS or equivalent work experience
- 3 years of related experience
Preferred Qualifications:
- Experience contributing to customer service initiatives within a sourcing organization
- Experience analyzing data and making datadriven decisions
- Experience using and analyzing reports metrics and dashboards with PowerBI or other applicable tools
- Proven experience assisting with change management within a transforming organization
- Customer focused responsive and action oriented with a strong sense of urgency
- Proficient at managing multiple simultaneous high impact workstreams
- Excellent communication presentation analytical and problemsolving skills
- Ability to communicate with senior management
- Ability to work in a fastpaced startup environment
Suggested Skills:
- Sourcing
- Project Management
- Collaboration
- Data Analysis
LinkedIn is committed to fair and equitable compensation practices.
The pay range for this role is $84000 to $137000. Actual compensation packages are based on several factors that are unique to each candidate including but not limited to skill set depth of experience certifications and specific work location. This may be different in other locations due to differences in the cost of labor.
The total compensation package for this position may also include annual performance bonus stock benefits and/or other applicable incentive compensation plans. For more information visit Information :
Equal Opportunity Statement
LinkedIn is committed to diversity in its workforce and is proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race color religion creed gender national origin age disability veteran status marital status pregnancy sex gender expression or identity sexual orientation citizenship or any other legally protected class. LinkedIn is an Affirmative Action and Equal Opportunity Employer as described in our equal opportunity statement here: EEO Statement2020 .
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No
Employment Type :
Fulltime
Employment Type
Full-time
