Service Desk Engineer
Service Desk Engineer
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Job Description
Our client is an American company with more than 50 years of experience dedicated to providing autonomy to the first line of retail/ecommerce manufacturing transportation and logistics healthcare the public sector and other industries to achieve a competitive advantage.
Our client has more than 10000 partners and 8000 employees in 100 countries offering better visibility through integrated and customized solutions for each industry which allow connecting people assets and data with intelligence that help make critical decisions for the business.
We are seeking a Creative Designer with strong expertise in PowerPoint design and marketing content creation. The ideal candidate will have a keen eye for visual storytelling the ability to create compelling presentations and experience in designing marketing materials that drive engagement.
Responsibilities:
- Provide Level 1 technical support (phone/email/chat) for laptops desktops printers and applications (Windows 10 MS Office VPN etc..
- Troubleshoot and resolve issues related to Active Directory (password resets account provisioning) VMware/Citrix SCCM/SCOM and remote desktop connectivity.
- Manage ITSM ticketing systems (Ivanti ServiceNow) for incident logging routing and resolution followup.
- Execute SCCM patch deployments software installations and Windows OS buildouts.
- Create SOPs and Knowledge Base articles for recurring issues and mentor junior team members.
Requirements:
- 23 years of phone support experience 3 years of Windows Service Desk expertise.
- Proficiency in Windows 10/Server 2019 Active Directory SCCM/SCOM and VMware/Citrix.
- Experience with ITSM tools (Ivanti ServiceNow) and remote support applications.
- Basic knowledge of scripting web applications and network troubleshooting (VPN DNS).
- Fluency in Spanish and Advanced English (written/oral).
- Availability for night shift 1 AM 9 AM CST Mexico City time).
Desired
- Certifications: Microsoft Fundamentals (AZ900 ITIL Foundation or CompTIA A.
- Experience with Avamar backup or Exchange Server support.
Languages:
- Advanced Oral English.
- Native Spanish
Notes:
- Fully Remote
If you meet these qualifications and are pursuing new challenges start your application on our website to join an awardwinning employer. Explore all our job openings Sequoia Career s Page: Requirements : Requirements:
ITSMSCCMSCOMAZ900
Remote Work :
Yes
Employment Type :
Contractor
Employment Type
Contractor
