Shift Supervisor - Residential

SHIFT SUPERVISOR RESIDENTIAL

Definition

The Shift Supervisor in Residential Services is a semiprofessional position that will work on a team in the management and supervision of individuals served in a residential program with developmental disabilities. An employee in this position will constantly act in a manner that will keep inclusion quality of life and selfdetermination as the primary goals for each person they support.

An employee in this class provides support and training to assigned individuals served in dressing bathing personal hygiene house cleaning laundry and other activities of daily living. Additional responsibilities include assisting with the purchasing of groceries training in meal planning and food preparation administering medications and assisting in the management of personal funds.

In the absence of the Program Supervisor and Team Manager the Shift Supervisor functions as a supervisor for an assigned team in implementing and coordinating all activities within the home in the provision of active habilitation programming including but not limited to improving client self help skills economic self sufficiency socialization leisure skills mobility communication etc.

Work involves overall responsibility for the health and wellbeing of individuals served insuring staff coverage reporting and recording observations circulating and implementing directives and for maintaining necessary records and reports.

Supervision is received from a Team Manager and Program Supervisor or other professional staff member; however the employee is expected to exercise independent judgment and initiative within the limit of established policies and procedures.

Essential Job Functions

Mission and Core Values

Serves as an ambassador of the mission and purpose of The Arc of the Ozarks

Assures the safety and wellbeing of individuals served by the Arc and the rights of individuals served by the Arc.

Checks to see if the home is safe and clean according to Arc standards of care and teaches individuals how to maintain their home.

Personnel Management

Assists the Program Supervisor and Team Manager in supervising the application of basic health care for individuals served; administers medications to individuals served in accordance with agency policies and procedures and after certification by Missouri Department of Mental Health and Arc officials. Assists with physicians appointments as assigned; assuring that documentation is correct.

Assists the Program Supervisor in maintaining an inventory of supplies and restocking supplies.

In the absence of the Program Supervisor supervises direct support staff and evaluates performance in accordance with established agency policy.

Creates a pleasant work place for individuals served and staff. Will also create solutions for crisis situations according to Arc policy and crisis prevention and intervention training.

Circulates and implements directives of the Program Supervisor and maintains necessary records and reports.

Assists the Program Supervisor with staff training and scheduling

Assists the Program Supervisor in supervising the application of basic health care for individuals served; administers medications to individuals served in accordance with agency policies and procedures and after certification by Missouri Department of Mental Health and Arc officials. Assists with physicians appointments as assigned; assuring that documentation is correct.

Reports rule infractions complaints from individuals served/parents/ guardians/employees and related incidents to Program Supervisor or Team Manager.

Client Support

Provides support to persons served in dressing bathing personal hygiene house cleaning laundry transfers lifts positioning/repositioning other activities of daily living and encouraging community outings.

Assists the individuals in participating in varied meaningful social vocational and leisure activities in the community of their choosing.

Assists with oversight of monitored inventory of supplies and groceries and completes the purchasing of groceries and supplies as requested by the Program Supervisor

Provides assistance and planning to individuals served in becoming as mobile in their community environment as possible.

Assists the individuals requiring supports in participating in varied meaningful vocational domestic and leisure activities in the community of their choosing.

Assists in providing basic health care for persons served; takes temperature pulse blood pressure respiration and applies simple dressings when necessary.

Administers oral rectal vaginal optic ophthalmic nasal and topical medications after certification by The Arc of the Ozarks and Missouri State officials.

Observes reports and records changes in the physical condition behavioral response and emotional status of each individual served and progress on outcomes listed in the personal plan. Prepares and/or supervises the preparation of necessary records and reports.

Acts as a direct support staff and demonstrates direct support activities to staff through practical instruction participates in the continued inservice training and schedules staff meetings.

Program Oversight Design and Development

Implements outcomes and strategies of individual personal plans under the supervision of the Team Manager and Program Supervisor; provides supports as identified in the personal plans; contributes observations to the individuals team; attends review meetings when assigned.

Assists the Program Supervisor in maintaining an inventory of grocery food and medical supplies and completes grocery shopping for the home as needed.

Takes appropriate action in case of fire and/or disaster. Encourages the development and maintenance of a safe environment for individuals served in a home setting including developing plans for evacuation assistance in case of emergency using the oncall pager; and training in securing emergency services police fire ambulance etc.

Documentation and Quality Assurance

Completes medical/injury incident and behavioral reports when necessary. These reports will be completed and turned in by the end of the working day the incident occurred. The SOAR Shift Supervisor will need to make sure that the reports are filled out for all medical/injury and behavioral incidents.

Completes or supervises all monthly filing; monthly summary sheets MARs nurse consultationsaccident/injury/incident reports etc.

Completes or supervises all monthly filing; monthly summary sheets Monthly Budgets General Event Reports Discharges Annual Paperwork Intake Paperwork.

Required Knowledge Skills and Abilities

1. Ability to exercise good judgment and discretion.
2. Ability to work with and respect persons with intellectual disabilities and developmental disabilities.
3. Ability to work varied and flexible hours to accept and adapt to changes in assignments methods policies etc.
4. Knowledge of basic nonprofessional techniques used in assisting in the care treatment and habilitative programming for individuals with intellectual disabilities and developmental disabilities.
5. Knowledge of elementary behavior support techniques.
6. Knowledge of the principles of management and supervision of personnel.
7. Ability to supervise review and evaluate the work of assigned personnel.
8. Ability to implement and supervise individual and group habilitation programs designed to improve each individual served s selfhelp skills economic selfsufficiency socialization leisure skills mobility communication and personal health.
9. Ability to accurately report record observations and supervise these activities.
10. Ability to communicate effectively in oral and written form.
11. Ability to stand stoop lift up to 50 lbs. and pull and push items.
12. Ability to maintain a record of punctuality and attendance.
13. Ability to be organized and efficient to complete all listed duties in a timely manner. The Shift Supervisor will also need to follow the chain of command and be able to ask for help when needed.
14. A licensed and insured driver with ability to obtain a Missouri Class E driver license

Minimum Experience and Training Qualifications

Diploma from an accredited high school or equivalent.

Six months experience providing direct assistance in the care treatment and habilitation in the human service field preferred.

Experience in the providing assistance in the care treatment and habilitation to individuals who have developmental disabilities is preferred.

Traits and Characteristics Desired

The Shift Supervisor will be a person who is passionate about working with individuals with disabilities and increasing their independence as a valued member of the community. A sincere dedication to the mission and the people served by The Arc of the Ozarks is crucial.

The Shift Supervisor should have outstanding critical thinking skills and effective communication qualities as demonstrated by success in prior experience in a human service position or leadership role.

Must have the capacity to cultivate and maximize individual and team relationships. Strong interpersonal skills and the ability to build authentic relationships with clients guardians staff and all internal and external stakeholders is valued.

The Shift Supervisor must demonstrate the ability to establish rapport effectively communicates and cultivates a positive work culture with not only their team but staff from other departments guardians individuals served internal and external stakeholders.

Demonstrates empathy and compassion effective conflict resolution exceptional communication and followup skills.

The Shift Supervisor must be adaptable and able to work successfully in a fastpaced environment with a strong work ethic. They are able to delegate effectively and demonstrate solid time management skills.

The Shift Supervisor should be open to feedback possess a growth mindset and a willingness for learning opportunities in order to better themselves and The Arc of the Ozarks.