District Technical Service Manager - St Louis MO
District Technical Service Manager - St Louis MO
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Job Description
Location(s): St. Louis MO
Job Schedule: Full Time
Degree Level: Professional Certification (e.g. Vocational Certificate or AAS degree). Consider equivalent related college or technical courses seminars and inhouse classroom training provided by a vehicle manufacturer. Automotive Service Excellence (ASE) Automotive Master Technician Status (A1A8 plus ASE L1 certification will be REQUIRED of the successful candidate.
Sponsorship: Not Available Must be a US Citizen or Permanent Resident
Shape the Future of Mobility at Nissan: Launch Your Career Drive Innovation
At Nissan were not just building cars were revolutionizing mobility. Were a global leader with a heritage of innovation and were searching for talented individuals like you to join us on this exciting journey. We believe that every individual possesses a unique set of skills and passions that can be harnessed to drive innovation and shape the future of the automotive industry. Our diverse range of program areas and career paths offer exciting opportunities for adventurers like you to embark on a thrilling professional journey.
Learn more about Nissans future here: are currently looking for a District Technical Service Manager to join our team in St. Louis MO to support our St. Louis and Kansas City districts.
A Day in the Life:
Assists in resolving vehicle concerns which dealer technicians are unable to diagnose and repair. Instructs dealer technicians in proper diagnostic and repair procedures. Performs incident investigations and prepares related reports. Conducts evaluations of customer buyback vehicles. Acts as primary interface with national consumer affairs and the technical hotline in relation to customer requests Better Business Bureau (BBB) arbitration and Lemon Law cases. Analyzes dealership service department operations and provides constructive feedback to dealership management and NNA regional staff. Identifies areas of improvement develops recommended action plans and reviews with Dealer Principal/Executive Manager including P&S Management to improve service process customer satisfaction and retention. Works with FOM (district Fixed Ops. Manager) counterpart(s) to synergize operations.
Contributes to building brand value and achieving enduring profitable growth.
Job Responsibilities: The following job function statements describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. The job function statements reflect expectations of the fully trained proficient incumbent who meets all performance criteria.
- Conducts routine dealership visits to review service operations; meets with service department staff Service and Parts Dept. management and Dealership Principal/Executive Manager to assess all aspects of service operations.
- Coordinates with FOM and DTSM Management on analysis of customer interface and service process quality in dealership P&S operations. Participates in CSI focused reviews and addresses identified issues with dealerships. Identifies and recommends best practice action plans with dealership management to enhance customer satisfaction and improve service process. Monitors service staff performance through real time technology tools and customer satisfaction scores. Understands and identifies sources of customer complaints and addresses same with dealer management.
- Assists in resolving vehicle concerns which dealer technicians are unable to diagnose and/or repair. Instructs dealer technicians in proper diagnostic and repair procedures. Demonstrates awareness for adding value to the Company by decreasing warranty costs.
- Communicates with engineering and technical hotline staff (TECH LINE) to identify report and resolve technical issues. Identifies and analyzes technical issues resulting in repeat repairs or customer dissatisfaction. Analyzes decisions from the customers viewpoint and takes action with the customers needs and values in mind.
- Conducts investigations into incidents by examining vehicles and subsystems provides supporting photos and reviews repair history and related fire police witness and expert reports. Prepares reports to company management documenting facts and findings of incident investigation. Makes swift and thoughtful decisions based on a clear understanding of Nissans strategy.
- Conducts customer buyback vehicle evaluations to determine suitability for resale or donation/salvage; oversees final repairs; prepares related reports and documentation and coordinates final disposition of vehicle.
- Acts as the companys representative and expert witness for Lemon Law arbitration or civil litigation. Provides testimony during depositions or hearings. Prior to arbitration works with NNA consumer affairs department to assess situations and identify applicable resolutions for NNA and the customer. Teams with people from other organizations independently of borders (functions regions and affiliates) to reach a target.
- Reviews and evaluates dealership technician training needs special tool inventory electronic information systems and service advisor training on special programs; identifies areas of deficiencies/inefficiencies and recommends solutions. Promotes service department training certification and supports recognition of achievements. Consistently contributes to building brand value by delivering on our brand promise.
- Uses extensive systems knowledge and dealership data to evaluate approval requests for warranty and goodwill type claims.
- Acts as technical subject matter expert during warranty review activities and during litigation events.
- As necessary performs other related duties of which the above are representative.
Who Were Looking for:
Job Knowledge and Skill:
Thorough knowledge of automobile mechanical and electronic functions; good general knowledge of dealership service operation. Good verbal and written communication skills.
- Ability to prioritize own schedules and organize workload effectively with minimal daily supervision.
- Ability to function effectively and maintain productivity in a virtual office environment.
- Ability to focus on the best interests of the dealership and of Nissan/ to remain objective in the course of building relationships.
- Dedicated to meeting the expectations and requirements of internal and external customers.
- Attentive to opinions and perspectives of others.
- Ability to influence the actions of others by building credibility through dealership knowledge effective recommendations clear communications honesty and demonstrated followup on promises.
- Result driven even in the face of resistance or setbacks.
- Ability to present ideas and analysis in an effective manner.
- Ability to understand the complexities of situations and solicit assistance from others as needed.
Experience:
Four or more years of increasingly responsible administrative experience plus two or more years of directly related professional level experience.
Education:
Professional Certification (e.g. Vocational Certificate or AAS degree). Consider equivalent related college or technical courses seminars and inhouse classroom training provided by a vehicle manufacturer. Automotive Service Excellence (ASE) Automotive Master Technician Status (A1A8 plus ASE L1 certification will be REQUIRED of the successful candidate.
Computer Skills:
Working knowledge of word processor spreadsheet other PC applications etc. to output routine products with similar noncreative formats
Travel:
Up to or more than 50 day and evening overnight travel.
Must be a US Citizen or Permanent Resident.
What Youll Look Forward to as a District Technical Service Manager at Nissan:
Career Growth: Gain access to immense career path options to grow at Nissan with international & domestic career growth opportunities crossdepartmental career opportunities available on a regular basis.
Autonomy and Impact: Youll have real autonomy to drive changes in the business and the opportunity to develop and expand your skills. From day one youll have responsibility to tackle problems and use your unique problemsolving approach with support from your team to solve challenges across our organization.
Rewards: Be supported with a Comprehensive Benefits Package including medical mental health parental leave retirement savings & unique Nissan perks including discounts on lease vehicles as part of our Employee Lease Program and a Vehicle Purchase Program (VPP). Nissan Way sets our company way of doing things with the values underpinning how we can work together to achieve success. Explore more here: your career with innovation and purpose by joining Nissan a company dedicated to enriching others lives.
Nissan is committed to a drugfree workplace. All employment is contingent upon the successful completion of drug and background screenings in accordance with Nissan policies and in compliance with federal state and local laws including the California Fair Chance Act and the Los Angeles County Fair Chance Ordinance. Nissan will consider qualified candidates with arrest or conviction records for employment in a manner consistent with these laws.
It is Nissans policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race gender military status disability or any other status protected by law. Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire; Nissan uses EVerify to validate employment eligibility.
NISSAN FOR EVERYONE
People are our most valuable assets and diversity and inclusion are the key to maximizing the power of each individual member of our team. When everyone belongs the power of NISSAN is undeniable. Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base.
Nissan is committed to creating a culture where everyone belongs and employees customers and partners feel respected valued and heard. We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees with shared characteristics or interests build allies and foster a company culture where all employees feel supported and included.
Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services retailing our products and communicating from a diverse perspective which will help us continue to offer our customers competitively designed marketdriven products.
Join us as we carry our commitment to diversity and inclusion into the future.
Irving Texas United States of AmericaRequired Experience:
Manager
Employment Type
Full-Time
