NMLS Certified Loan Processor
NMLS Certified Loan Processor
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Job Description
Application Deadline:
Address:
VIRTUAL03 HomeRes AZJob Family Group:
Customer Shared ServicesProvides efficient and accurate handling of customer requests and transactions in a professional and timely manner. Ensures all required policies guidelines and standards are met as they provide service to BMO customers. Includes a mix of customer service and customer fulfillment activities.
U.S. Only: This position will act as an originator of consumer loans as defined by Regulation Z Regulation G and the Secure and Fair Enforcement for Mortgage Licensing Act (the S.A.F.E. Act). This position will require a Federal registration with the Nationwide Mortgage Licensing System and Registry. The Bank will instruct you on the registration requirements needed to comply with this requirement. A criminal background review and credit history evaluation will be required for this position as well as restrictions on performing in a real estate agent capacity.
- Resolves problems as required to support effective business operations.
- Identifies and recommends opportunities to improve operational efficiencies while still meeting service level standards.
- Integrates information from multiple sources to enable more efficient processes enhanced analysis and/or streamlined reporting.
- Provides customer service by responding to general questions via phone mail or fax in a timely and professional manner; includes acting as a main point of contact for certain customer requests.
- Reviews and discusses counter offers and structuring options for loans with the customer in order to fulfill the customer request in a timely manner.
- Addresses customer services issues according to established parameters escalating as required.
- Refers more complex and specific requests questions or issues as required.
- Gathers additional documentation from the customer and/ or internal/external stakeholders to ensure all required information is available to fulfill client requests.
- Recommends workflow improvements to deliver a more efficient operation.
- Manages customer documentation to ensure that records are maintained in a proper manner.
- Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
- Analyzes issues and determines next steps.
- Broader work or accountabilities may be assigned as needed.
Qualifications:
- Typically between 2 3 years of relevant experience and postsecondary degree in related field of study desirable or an equivalent combination of education and experience.
- Able to handle volume of customer requests.
- Negotiation skills Good.
- Specialized knowledge.
- Verbal & written communication skills Good.
- Organization skills Good.
- Collaboration & team skills Good.
- Analytical and problem solving skills Good.
Salary:
$41715.00 $67000.00Pay Type:
SalariedThe above represents BMO Financial Groups pay range and type.
Salaries will vary based on factors such as location skills experience education and qualifications for the role and may include a commission structure. Salaries for parttime roles will be prorated based on number of hours regularly worked. For commission roles the salary listed above represents BMO Financial Groups expected target for the first year in this position.
BMO Financial Groups total compensation package will vary based on the pay type of the position and may include performancebased incentives discretionary bonuses as well as other perks and rewards. BMO also offers health insurance tuition reimbursement accident and life insurance and retirement savings plans. To view more details of our benefits please visit: Us
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting positive change for our customers our communities and our people. By working together innovating and pushing boundaries we transform lives and businesses and power economic growth around the world.
As a member of the BMO team you are valued respected and heard and you have more ways to grow and make an impact. We strive to help you make an impact from day one for yourself and our customers. Well support you with the tools and resources you need to reach new milestones as you help our customers reach theirs. From indepth training and coaching to manager support and networkbuilding opportunities well help you gain valuable experience and broaden your skillset.
BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process please send an email to and let us know the nature of your request and your contact information.
Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO directly or indirectly will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid written and fully executed agency agreement contract for service to submit resumes.
Employment Type
Remote
Company Industry
Key Skills
- Loan Processing
- Typing
- Data Entry
- Customer Service
- Organizational skills
- Basic Math
- Computer Skills
- Fraud
- Microsoft Outlook
- 10 Key Calculator
- Fair Housing Regulations
- Food Processing
