Executive Technical Support Analyst

We are the movers of the world and the makers of the future. We get up every day roll up our sleeves and build a better world together. At Ford were all a part of something bigger than ourselves. Are you ready to change the way the world moves

This is an exciting position in which the prospective candidate will perform a key role in providing White Glove support for the technical needs of global company leaders including the CEO Chairperson Board Members and the entire LL1 community.
You will be responsible for diagnosing and mitigating issues for an entire suite of technologies: (Hardware) Cisco Conferencing equipment iPhones iPads Dell Laptops Mac laptops. (Software) Office 365 and Microsoft Teams. Typical Internet Browsers etc. All within the context of the Ford environment.

There will be ample opportunities to demonstrate soft and technical skill while providing personal support to the highestranking executives. The successful candidate will provide training to Executives and their Executive Admins. There will also be opportunities in supporting special events.

Must be able to handle under the gun troubleshooting and issue mitigation while executive customers wait and watch.

What youll do...

• Collaborate along with the Executive Support team with Exchange Mobility Security Digital Worker Global Client Teams.
• Collaborate with other Executive Technology Office teams to support the specific needs of the Executive Conferencing Team and the Office of Chairperson and Chief Executive Officer as needed.
• Provide appropriate technical and operational input to the everchanging needs of our customers and environment with the goal of providing the best support possible to the Executive Community.
• Work with the team and our Customers to ensure the safety and security of our customers equipment and data at every opportunity.
• Work with vendors support and engineering teams to troubleshoot infrastructure hardware and application issues.
• Support implementations upgrades and enhancements patch deployments and bug fixes through the lifecycle of deployed hardware and software.
• Demonstrate proficiency with the Office Suite.
• Support incident handling problem resolution change management and continuous improvement of procedures and processes.
• Position is nonexempt and may require offhours (paid) work in support of customer or team needs.

Youll have...

• Bachelors degree in a relevant technical or computer related field OR a combination of education and experience
• 3 years of handson technical support experience in Office Suite Cisco products Windows or OS operating systems.
• 3 years high level technical experience in troubleshooting repairing building installing computers iOS devices or networking infrastructure.
• Excellent communications skills. In person phone video conference email and text/IM communications are all a nearly daily occurrence with customers and collaborators.

Even better you may have...

• Experience with various Industry Standard MDMs (JAMF ABM Mobile Iron etc).
• Experience with script writing (Powershell VBA Javascript).
• Experience with Citrix VDI Microsoft Windows and Apple OS systems at high levels.
• Understanding and use of Jira.
• SCCM experience.
• Exposure to network devices routers firewalls and switches.

You may not check every box or your experience may look a little different from what weve outlined but if you think you can bring value to Ford Motor Company we encourage you to apply!

As an established global company we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe or keep you close to home Will your career be a deep dive into what you love or a series of new teams and new skills Will you be a leader a changemaker a technical expert a culture builderor all of the above No matter what you choose we offer a work life that works for you including:

Immediate medical dental vision and prescription drug coverage

Flexible family care days paid parental leave new parent rampup programs subsidized backup child care and more

Family building benefits including adoption and surrogacy expense reimbursement fertility treatments and more

Vehicle discount program for employees and family members and management leases

Tuition assistance

Established and active employee resource groups

Paid time off for individual and team community service

A generous schedule of paid holidays including the week between Christmas and New Years Day

Paid time off and the option to purchase additional vacation time.

For a detailed look at our benefits click here:
position is a range of salary grades 78.

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race religion color age sex national origin sexual orientation gender identity disability status or protected veteran status. In the United States if you need a reasonable accommodation for the online application process due to a disability please call.

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