Product Implementation Manager
Product Implementation Manager
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Job Description
Job Description
Current work authorization for Canada is required for all openings.
You will be working on a flexible hybrid schedule as part of Fidelitys dynamic working arrangement.
Who We Are
At Fidelity weve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services and were constantly seeking to find new and better ways to help our clients. As a privately owned company we boldly embrace innovation in all areas as we continue to grow our business into the future.
Working with us means youll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. Youll have a wide range of opportunities to grow and develop your career in an inclusive environment where youll feel valued and supported to be your best both personally and expertly.
Business Overview
Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade clearing custody and backoffice support services to Canadianbased brokerage firms and the Canadian brokerage arms of firms.
For more information about Fidelity Clearing Canada please visit Opportunity
The Product Implementation Manager is responsible for defining gotomarket strategies managing rollouts and ensuring adoption of new products services and processes across FCCs client base.
What You Will Do
Manage product feature and service roll outs across the FCC product and service portfolio. Closely collaborates with the product solutions managers marketing training and support teams to develop effective gotomarket strategies and roll out plans ensuring successful across. This includes assisting in internal training and documentation to enable operational and technical support staff to support products and features.
Works with clients to ensure new services products/features are successfully deployed within their existing organizations.
Responds to and manages productrelated client feedback. Ensures prompt and effective response to client feedback. Centralizes and reports on feedback and works with product solution managers to evaluate items for potential future deliverables.
Develops indepth understanding of FCCs products and services and how they are integrated within the platform and used across FCCs client base and positions themselves as product partner for Support and Strategic Account Management teams.
Defines and measures Objectives and Key Results (OKRs) as part of implementation project plans to measure and report on success and user adoption. Continuously improves framework metrics and data visualization techniques.
Continuously improves gottomarket and implementation processes by researching industry best practices
Operate regular client focus groups to engage educate and obtain constructive feedback from clients. Assist in aligning FCC product strategy and backlog with the needs of FCCs clients.
What Were Looking For
University degree or equivalent experience (nice to have degree or certification in adult training and development).
35 years experience in clientfacing roles in a B2B environment.
Experience in product implementation.
Product and/or project management preferred.
What You Will Bring
Excellent organizational skills with proven track record in managing and delivering critical projects in a SaaS environment experience launching products and features and defining goto market strategies preferred.
Ability to efficiently work and communicate across functions.
Confident strong relationship builder.
Strong client experience with proven ability to understand client needs.
Analytical mindset with experience in defining visualizing and reporting on business metrics to management.
Highly effective research skills.
Strong critical thinking and problemsolving skills.
Excellent communication and leadership skills both written and oral.
Presentation skills ability to present complex initiatives to varying audiences.
The ability to drive consensus amongst key stakeholders.
Some of the ways well help you feel valued and supported as part of our team:
Flexible working arrangements 100 remote hybrid and in office options
Competitive total compensation including company contributions to your group RRSP without a matching requirement from you
Comprehensive health benefits that start on your first day with 100 employerpaid premiums that include up to $5000 annually for mental health services and therapy
Parental leave topup to 100 of your salary for a period of 25 weeks
Up to $650 for home office equipment
Generous time off policy including 2 paid days annually to volunteer at a charity of your choice
Diversity and inclusion programs including an active network of Employee Resource Groups
Extensive professional development opportunities including access to over 11000 training and development courses tuition reimbursement and monetary rewards for completing a required designation
We care a lot about fostering a compassionate peoplecentric culture and are proud to have been named one of Canadas Top 100 employers for the last five years.
Fidelity Canada is an equal opportunity employer
Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race color religion sex sexual orientation gender identity or expression national or ethnic origin age disability family status protected veterans status Aboriginal/Native American status or any other legallyprotected ground.
Accommodation during the application process
Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation please email us at .
No telephone inquiries or agencies please. We thank all applicants for their interest please be advised that only those selected for an interview will be contacted.
Why Work at Fidelity
We are proud to be recipients of the following:
Awards
Canadas Top 100 Employers
o Greater Torontos Top Employers
o Canadas Top FamilyFriendly Employers
o Canadas Top Employers for Young People
Great Place To Work Certified
o Best Workplaces for Inclusion
o Best Workplaces for Mental Wellness
o Best Workplaces for Todays Youth
o Best Workplaces for Women
o Best Workplaces in Financial Services & Insurance
o Best Workplaces in Ontario
o Best Workplaces with Most Trusted Executive Teams
LinkedIn Top Companies in Canada
Human Resource Director (HRD) Best Place To Work
o HRD 5Star Benefit Program
o HRD 5Star Diversity & Inclusion Employer
Designations
Canadian Compassionate Companies Certified
Benefits Canadas Workplace Benefits Award Future of Work Strategy
TalentEgg National Recruitment Excellence Award Special Award for Diversity & Inclusion in Recruiting
Canadian HR Reporters Most Innovative HR Team
Required Experience:
Manager
Employment Type
Full-Time
