Site Support Technician
Site Support Technician
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1 Vacancy
Job Description
Clean Harbors is a dynamic and innovative company leveraging cuttingedge technologies to drive business success. We are seeking a dynamic and experienced Site Support Technician. The Site Support Technician will support issues and requests escalated directly by endusers IT personnel and monitoring tools. This role will have broad exposure across a range of enduser devices networks servers industrial and security platforms. The Site Support Technician will be expected to work on issues independently and when needed with the assistance of senior subject matter experts across IT. They will take ownership of assessing site systems and keeping them properly will collaborate with other teams when systems are outside of their area of expertise. The ideal candidate will be a selfstarter with an ability to learn quickly and provide exceptional customer service.
Why work for Clean Harbors
- Health and Safety is our #1 priority and we live it 365!
- Competitive wages and robust career growth opportunities.
- Comprehensive health benefits coverage after 30 days of fulltime employment.
- Group 401K with a company matching component.
- Generous paid time off companypaid training and tuition reimbursement.
- Positive and safe work environments with sustainability as a core value.
Responsibilities
- Support endusers by diagnosing and resolving hardware network and application issues
- Provide excellent customer service communicate clearly and professionally in stressful situations
- Continually assess technology at each site and develop a plan for proactive maintenance
- Collaborate with IT Teams across the organization to escalate issues and to share knowledge
- Proactively communicate support schedules and projects to site management
- Oversee on site IT vendor work on support issues and projects
- Triage tickets by specified priority levels to ensure we are providing timely solutions
- Responsible for keeping accurate IT asset records in Service Now to track the lifecycle of computers and other equipment
- Assist the Operational Technology Team on supporting industrial systems
- Document operational procedures to be used by Field Technology team Help Desk team and end users
- Provide weekly status reports on support activity and projects to your manager
- Perform other tasks as assigned by management
Qualifications
Onsite Requirements:
- Must be onsite every day
- Must have reliable transportation to and from the office
- Must be able to travel up to 25 of time
Education and Training
- High school diploma required; college degree preferred
- Relevant entrylevel certifications
- Familiarity with Industrial systems is a plus
Experience
- 3 5 years in a technical support role
- Experience providing customer support
- Experience with IT Service Management and IT Asset Management
Skills
- Highly analytical thinker and troubleshooter
- Detail oriented with excellent documentation and communication skills
- Strong organizational and administrative skills
- Exercises sound logic and judgment setting work priorities
- Selfmotivated enthusiastic about technology with the desire to learn new things
Foundational understanding of operating systems and servers both physical and virtual Experience working with active directory to perform basic tasks
Wondering what to expect in starting your career with Clean HarborsClick Hereto view a Day in the Life Video!
40 years of sustainability in action.At Clean Harbors our mission is to create a safer cleaner environment through the treatment recycling and disposal of hazardous materials. Clean Harborsis the leading provider of environmental energy and industrial services throughout the United States Canada Mexico and Puerto Rico. Everywhere industry meets environment Clean Harbors is onsite providing premier environmental energy and industrial services. We are solving tough problems through innovation and proven methodology come be part of the solution with us.
Join our safety focused team today! To learn more about our company and to apply online for this exciting opportunity visit us at Harbors is an equal opportunity employer. We do not discriminate against applicants due to race ancestry color sexual orientation gender identity national origin religion age physical or mental disability veteran status or on the basis of any other federal state/provincial or local protected class.
Clean Harbors is a Military & Veteran friendly company.
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Required Experience:
IC
Employment Type
Full-Time
