Senior Program Manager Amazon Flex
Senior Program Manager Amazon Flex
Posted on :
15-03-2025
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1 Vacancy
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Job Description
At Amazon were building a world class last mile operation significantly complimented by Amazon Flex. Amazon Flex crowdsources independent contractors called Delivery Partners (DPs) to coordinate deliveries to our customers. With Amazon Flex individuals can now be their own boss delivering Amazon packages. Amazon Flex is powered by a mobile app that works in concert with our advanced systems allowing partners to sign in grab an offer for a delivery block check out a map of the location and start delivering.
The Flex Australia Operations team is looking for a dynamic and experienced Sr. Program Manager to lead operations programs and product implementation. A successful Program Manager must be able to work independently be comfortable with ambiguity and be able to influence internal/external partners at all levels of the organization. This role will particularly suit someone with strong analytical abilities relationship building skills and stellar project management capabilities. To be successful you must also have very strong communication skills both written and verbal as you will own communicating program progress very crisply in various business reviews.
This role requires formulating strategies driven through indepth analysis and due diligence considering legal product program public relation and communication points of view. Stakeholder management is a substantial element of the role and daily bandwidth. This role will manage large complex initiatives deal with ambiguity balance speed with quality and advocate on behalf of the customer to provide highperformance solutions.
Key job responsibilities
Program Strategy: Lead the development of strategies for major operations programs such as Driver Quality CBD Delivery and Same Day/Sub Same Day delivery.
Program Management: Oversee all aspects of operations programs including planning monitoring and reporting. Develop detailed project plans allocate resources effectively and ensure timely delivery of key milestones.
Product Implementation: Own implementation and localization of major tech products and features working with internal product and program partner teams.
CrossFunctional Collaboration: Work closely with internal stakeholders including product marketing operations Service Level Standards driver support and finance teams to align operations programs initiatives with overall business objectives. Hold strong relationships and facilitate communication to drive collaboration and consensus.
Performance Tracking and Analysis: Establish key performance indicators (KPIs) to measure the success of operations programs. Monitor performance metrics analyze data and provide regular updates to senior leadership on program status including achievements challenges and opportunities for improvement.
Continuous Improvement: Drive continuous improvement initiatives to optimize operations processes and enhance organizational capabilities. Solicit feedback from stakeholders conduct postlaunch reviews and implement lessons learned to inform future initiatives.
A day in the life
Youll collaborate with crossfunctional teams to develop and implement delivery programs that enhance both partner and customer experiences. Youll analyze data to identify opportunities facilitate stakeholder discussions and guide strategic initiatives from conception to completion. Your day might include reviewing performance metrics mentoring team members and presenting program updates to leadership.
About the team
We are passionate about revolutionizing the delivery experience through our Amazon Flex platform. Our team combines technology and humancentered solutions to create opportunities for independent delivery partners while ensuring reliable service for our customers. We value diverse perspectives and encourage innovative thinking to solve complex logistics challenges.
Learn More about Amazon Australia
5 years of program or project management experience
5 years of owning program strategy end to end delivery and communicating results to senior leadership experience
Experience defining program requirements and using data and metrics to determine improvements
Experience working cross functionally with tech and nontech teams
Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
Experience in complex problem solving and working in a tight schedule environment
Knowledge of Excel at an intermediate level (e.g. pivot tables & charts multiple criteria lookups nested logical/IF formulas data cleansing array formulas etc.
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation disability age or other legally protected attributes.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The Flex Australia Operations team is looking for a dynamic and experienced Sr. Program Manager to lead operations programs and product implementation. A successful Program Manager must be able to work independently be comfortable with ambiguity and be able to influence internal/external partners at all levels of the organization. This role will particularly suit someone with strong analytical abilities relationship building skills and stellar project management capabilities. To be successful you must also have very strong communication skills both written and verbal as you will own communicating program progress very crisply in various business reviews.
This role requires formulating strategies driven through indepth analysis and due diligence considering legal product program public relation and communication points of view. Stakeholder management is a substantial element of the role and daily bandwidth. This role will manage large complex initiatives deal with ambiguity balance speed with quality and advocate on behalf of the customer to provide highperformance solutions.
Key job responsibilities
Program Strategy: Lead the development of strategies for major operations programs such as Driver Quality CBD Delivery and Same Day/Sub Same Day delivery.
Program Management: Oversee all aspects of operations programs including planning monitoring and reporting. Develop detailed project plans allocate resources effectively and ensure timely delivery of key milestones.
Product Implementation: Own implementation and localization of major tech products and features working with internal product and program partner teams.
CrossFunctional Collaboration: Work closely with internal stakeholders including product marketing operations Service Level Standards driver support and finance teams to align operations programs initiatives with overall business objectives. Hold strong relationships and facilitate communication to drive collaboration and consensus.
Performance Tracking and Analysis: Establish key performance indicators (KPIs) to measure the success of operations programs. Monitor performance metrics analyze data and provide regular updates to senior leadership on program status including achievements challenges and opportunities for improvement.
Continuous Improvement: Drive continuous improvement initiatives to optimize operations processes and enhance organizational capabilities. Solicit feedback from stakeholders conduct postlaunch reviews and implement lessons learned to inform future initiatives.
A day in the life
Youll collaborate with crossfunctional teams to develop and implement delivery programs that enhance both partner and customer experiences. Youll analyze data to identify opportunities facilitate stakeholder discussions and guide strategic initiatives from conception to completion. Your day might include reviewing performance metrics mentoring team members and presenting program updates to leadership.
About the team
We are passionate about revolutionizing the delivery experience through our Amazon Flex platform. Our team combines technology and humancentered solutions to create opportunities for independent delivery partners while ensuring reliable service for our customers. We value diverse perspectives and encourage innovative thinking to solve complex logistics challenges.
Learn More about Amazon Australia
5 years of program or project management experience
5 years of owning program strategy end to end delivery and communicating results to senior leadership experience
Experience defining program requirements and using data and metrics to determine improvements
Experience working cross functionally with tech and nontech teams
Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
Experience in complex problem solving and working in a tight schedule environment
Knowledge of Excel at an intermediate level (e.g. pivot tables & charts multiple criteria lookups nested logical/IF formulas data cleansing array formulas etc.
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation disability age or other legally protected attributes.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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