Mental Health Crisis Manager
Mental Health Crisis Manager
Posted on :
15-03-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
15-03-2025
Job Description
***Signing Bonus $1500
SignOn Bonus for Bilingual Applicants: $1500 (Distributed in 3 parts: $500 after 30 days $500 after 6 months and $500 after 12 months of employment)
JOB TITLE: Clinical Program Manager
LOCATION: Pleasanton CA
Employment Type: Fulltime
Who are we
Horizon Services Inc. (HSI) is a nonprofit established in 1974 which offers addiction treatment with the goal of reducing substance use related challenges for people from all walks of life including those from some of the most disenfranchised and marginalized communities. Providing exceptional services to our diverse community. We are proud to support Behavioral Health Services Department (BHSD) clients in their preferred languages ensuring accessibility and inclusivity for all.
We practice our values of Integrity Respect Compassion and Professionalism to provide residential treatment withdrawal management and sobering programs to support the wellbeing of women men youth LGBTQ and BIPOC clients to live healthy fulfilling and constructive lives. HSI is an inclusive workplace and a learning community where our collective experiences enrich each others growth.
This position provides leadership support and oversight to all direct service personnel located at the Access Triage Center locations. This position oversees all elements of direct service staff engagement in the program including hiring training & skills development coaching performance reviews and enforcement of program rules. This position ensures adherence to all program and agencys policies and procedures and develops and delivers high quality client care in accordance with Horizon Services standards and applicable federal state and county regulations. This is a supervisory position and this program does operate in a 24/7 setting.
How can you make a difference in peoples lives
We are seeking a Clinical Program Manager who is passionate about serving diverse communities. Bilingual candidates fluent in one or more of BHSDs five threshold languagesChinese Spanish Tagalog or Vietnameseare eligible for an additional incentive.
In this role youll make a difference in the lives of people with substance abuse challenges and often with cooccurring conditions. Youll use and grow your skills in compassionate care crisis intervention and deescalation in a supportive and inclusive work environment. Youll have the opportunity to provide our community with substance abuse treatment to help people who are just discovering possibilities in their journey going from a place of hopelessness to a place where they are valued and have the potential for a better life.
PRIMARY ACCOUNTABILITIES & RESPONSIBILITIES:
Accountabilities: 35 Providing Accurate Medicine Distribution
Responsibilities:SUCCESS COMPETENCIES FOR POSITION: FUNCTIONAL/TECHNICAL SKILLS & KNOWLEDGE:
QUALIFICATIONS: education and work experience)
Compensation and Benefits
We are proud to offer a comprehensive benefits package to all fulltime and parttime employees over 20 hours per week.
And of course the opportunity to meaningfully contribute to a team of mindful caring and passionate people at work every day!
Salary: $100110k/salary depending on experience and qualifications. Available for a fulltime position.
SignOn Bonus for Bilingual Applicants: $1500 (Distributed in 3 parts: $500 after 30 days $500 after 6 months and $500 after 12 months of employment)
JOB TITLE: Clinical Program Manager
LOCATION: Pleasanton CA
Employment Type: Fulltime
Who are we
Horizon Services Inc. (HSI) is a nonprofit established in 1974 which offers addiction treatment with the goal of reducing substance use related challenges for people from all walks of life including those from some of the most disenfranchised and marginalized communities. Providing exceptional services to our diverse community. We are proud to support Behavioral Health Services Department (BHSD) clients in their preferred languages ensuring accessibility and inclusivity for all.
We practice our values of Integrity Respect Compassion and Professionalism to provide residential treatment withdrawal management and sobering programs to support the wellbeing of women men youth LGBTQ and BIPOC clients to live healthy fulfilling and constructive lives. HSI is an inclusive workplace and a learning community where our collective experiences enrich each others growth.
This position provides leadership support and oversight to all direct service personnel located at the Access Triage Center locations. This position oversees all elements of direct service staff engagement in the program including hiring training & skills development coaching performance reviews and enforcement of program rules. This position ensures adherence to all program and agencys policies and procedures and develops and delivers high quality client care in accordance with Horizon Services standards and applicable federal state and county regulations. This is a supervisory position and this program does operate in a 24/7 setting.
How can you make a difference in peoples lives
We are seeking a Clinical Program Manager who is passionate about serving diverse communities. Bilingual candidates fluent in one or more of BHSDs five threshold languagesChinese Spanish Tagalog or Vietnameseare eligible for an additional incentive.
In this role youll make a difference in the lives of people with substance abuse challenges and often with cooccurring conditions. Youll use and grow your skills in compassionate care crisis intervention and deescalation in a supportive and inclusive work environment. Youll have the opportunity to provide our community with substance abuse treatment to help people who are just discovering possibilities in their journey going from a place of hopelessness to a place where they are valued and have the potential for a better life.
PRIMARY ACCOUNTABILITIES & RESPONSIBILITIES:
Accountabilities: 35 Providing Accurate Medicine Distribution
- People Management hire train and develop a highly performing Direct Service team
- Client Care ensure high level of services to participants
- Safety & Security of Staff and Participants
- QA & Compliance follows and enforces program policies and procedures
Responsibilities:
- People Management
- Recruit interview and hire direct service positions in coordination with the Direct of Inpatient Operation (DIO).
- Coordinate and maintain all direct service staff schedules with support and collaboration from DIO to ensure minimum facility coverage and minimize overtime hours
- Daily review of timecards correct missed punches and approved time off requests as appropriate
- Provide new hire orientation and training for all direct service staff.
- Provide ongoing feedback to direct service staff develop performance assessments professional development processes for direct service staff with assistance from DIO.
- Develop maintain and ensure compliance with Horizon Services employee handbook
- Oversee process for answering phones and provide reception coverage to furnish information/referrals to participants and potential participants
- Client Care
- Provide schedule coverage for all direct service staff duties and responsibilities as needed
- Management oversight of ongoing maintenance inspection training for staff documentation and inventory management
- Ensure quality care for participants consistent with regulatory standards and program policies and assist in improvement of services as needed
- Provide crisis support intervention and deescalation of conflict as needed
- Ensure orientation is provided for all new participants within required time frame
- Develop knowledge of community resources related to health mental health finances case management and housing.
- Assess prioritize and plan case management referrals and facilitate connecting to offsite resources and care. Assist participants to access outside services as needed/assigned
- Work Collaboratively with DIO and CPO to ensure quality therapeutic treatment of participant and staff training.
- Safety & Security of Staff and Participants
- Provide periodic inspection of grounds and facility to assure security and safety
- Monitor participants to ensure appropriate supervision and knowledge of participants and activities
- Facilitate conflict resolution meetings with staff and participants as needed
- Punctuality and attendance to perform duties as scheduled
- Comply and enforce HSIs policies and procedures
- Enforce/reinforce policies and procedures of the programs and assist in creation of updated policies and procedures
- Participate in regular staff meetings clinical supervision and trainings
- Receive acknowledge and address client complaints in a timely manner as needed
- Ensure adequate documentation of services by direct service staff perform random audit of files
- Maintain a working knowledge of recovery and evidencebased practices as well as contract requirements
- Other support and supervisory duties as assigned by the DIOP and/or CPO
- (Competencies required to effectively perform the job)
- (Knowledge and skills required to effectively perform the job)
- Builds Effective Teams Builds strongidentity teams that apply their diverse skills and perspectives to achieve common goals. Establishes common objectives and a shared mindset. Creates a feeling of belonging and strong team morale. Fosters open dialogue and collaboration among the team.
- Service Delivery Provide a range of brief focused prevention treatment and recovery services as well as longerterm treatment and support for participants with persistent illnesses. Applies a personbased approach not disciplinarian and rulesdriven
- Problem Solving uses logic and methods to solve difficult problems with effective solutionslooks beyond the obvious and doesnt stop at the first answer.
- Optimizes Work Processes Knows the most effective and efficient processes to get things done with a focus on continuous improvement and delivery of services. Identifies and creates the necessary processes to get work done with highest quality. Separates and combines activities into efficient and clear workflow. Seeking ways to improve processes from small tweaks to complete reengineering.
- Experience with cooccurring in a residential setting
- Demonstrate ability to engage and support participants with challenging behaviors
- Able to manage emotions and reactions to different situations. Stay calm and clear under pressure.
- Ability to work effectively both individually and as part of a diverse team.
- Experience with evidencebased practices and deescalating participants
- Ability to communicate effective crossfunctionally knows who needs to know what.
- Able to exercise good judgment and maintain healthy boundaries with participants.
- Able to stay awake and alert during shift
- Good computer skills: word data entry writing reports
- Must be able to physically assist beneficiaries who are undergoing seizure or other major withdrawal symptoms to include an ambulatory escort to a Medical Center.
QUALIFICATIONS: education and work experience)
- MS/MA in Psychology Social Work or relevant field required.
- 3 years of experience working in community mental health facility and/or drug/alcohol treatment facility preferred in crisis type setting.
- 2 years of experience supervising managing and evaluating staff in community mental health facility and/or drug/alcohol treatment including budget management.
- Required: CPR/First Aid certification
- Valid California drivers license with a good driving record and car insurance
- Preferred: Fluency in English and at least one of BHSDs threshold languages:Chinese Spanish Tagalog and Vietnamese
Compensation and Benefits
We are proud to offer a comprehensive benefits package to all fulltime and parttime employees over 20 hours per week.
- 100 of medical dental Life and LTD for the employee and 50 for any dependents medical and dental coverage.
- PTO and Holiday pay.
- Retirement benefits after 6 months of service.
- Training and CEU opportunities.
And of course the opportunity to meaningfully contribute to a team of mindful caring and passionate people at work every day!
Salary: $100110k/salary depending on experience and qualifications. Available for a fulltime position.
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
