drjobs Senior Assistant Store Manager

Senior Assistant Store Manager

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Job Location drjobs

Wilmette, IL - USA

Monthly Salary drjobs

$ 117000 - 130000

Vacancy

1 Vacancy

Job Description

Wayfair Senior Assistant Store Manager Salesfloor

Location: 3232 Lake Ave Suite 1 Wilmette IL 60091

The salary range for this position is $117000$130000 however base pay offered may vary depending on location jobrelated knowledge skills and experience. Restricted stock units may be provided as part of the compensation package in addition to a full range of medical financial and/or other benefits dependent on the position offered.

Brief Overview of Position

We are Wayfair; we deliver a bestinclass customer experience in the furniture and home space because of people like you who are driven determined collaborative and thrive in a fastpaced environment. We are looking for talented hardworking individuals to join our growing team your professional home awaits you at Wayfair!

Essential Functions

  • Directly leads and develops the sales floor team which includes sales and design teams and customer experience to ensure customer satisfaction by optimizing effective store operations that impact the customer experience.
  • Serves as a primary senior support partner across managerial functions including keyholder responsibilities in order to facilitate stronger store design specialty categories such as appliances home improvement and mattresses
  • Partner closely with a variety of groups store wide including Salesfloor Logistics Visual Asset Protection Customer Experience Facilities Talent and other teams to coordinate and ensure alignment with greater business requirements and expectations (eg maintaining customer experience standards new season planning and .
  • Integrate partnerships vendor events and programs specific to sales training and customer facing initiatives to ensure seamless experience.
  • Partners closely with the General Manager of the store to optimize store processes drive sales improve store profitability and P&L control labor expense impact customer experience KPIs and ensure there is unification in vision and goals between managers and leads at the store. translates data into overall team results by coaching for improvement in overall KPIs and goals.
  • Fosters a culture of collaboration across Product Specialists and Designers to ensure the customer gets the appropriate level of support for their shopping needs across the store and are complimenting the instore experience maximizing our impact on the guests home via lead generation upselling and design support.
  • Maintain close communication and collaboration with the corporate Design Manager/B2B sales to support guests across channels (virtual instore) and optimize Designer/Home Improvement utilization.
  • Provide an authentic friendly customer experience that exemplifies our Wayfair commitment to relentless customer focus using selling skills to build complex connected solutions while maintaining a balance of high velocity and high service
  • Coach develop and lead all aspects of performance development safety and recognition for the team to ensure continuous growth.
  • Maintain executive leadership presence to include effectively managing the floor driving sales having the right team in the right place proper scheduling ensuring proper opening and closing procedures are performed daily as MOD (Manager on Duty).
  • Contribute to the development of new tools processes and technology which make our teams more efficient and effective
  • Manage multiple priorities in a fastpaced environment with effective communication and thorough follow through. Acts decisively with action planning and follows up for effectiveness.
  • Influence and gain buyin for support from instore partners for your areas success
  • Works closely with home office partners to optimize store performance operations.

Required Qualifications

  • Experience with leading processes and operations as intended by the organization
  • 5 years of management experience in a high volume retail specialty selling environment.
  • Strong selling and customer experience background
  • Strong business acumen and exceptional analytical problemsolving and decisionmaking skills.
  • Demonstrated ability to thrive in a fastpaced startup environment including willingness to explore and test innovative ideas and pursue continuous improvement.
  • Experience with change management and leading through adversity
  • Clientcentric mindset.

Preferred Qualifications

  • Demonstrate leadership in building a culture of continuous improvement for process and operations
  • Analytical ability necessary to gather and interpret data to further develop recommend and implement solutions
  • Technologically savvy collaborative confident leader familiarity with google suite of products is a plus
  • Extremely organized meticulous and detailed oriented
  • People leader with experience in hiring training mentoring and holding a team accountable.
  • Ability to work collaboratively across functions and synthesize multiple points of view into a streamlined action plan
  • Proven ability as a passionate peoplecentric leader who can effectively drive results in a fastpaced and rapidly growing company
  • Demonstrate passion and continued focus of safety as a value rather than just a priority

Physical Requirements

  • Be comfortable working in a warehouse environment and being hands on with the processes of unloading trucks stocking shelves controlling inventory and other warehouse activities.
  • Be comfortable working with a Warehouse and Inventory Management System
  • Be comfortable working directly with customers to resolve any instore issues
  • Walking distances over long periods of time on concrete flooring
  • Ability to work and perform dynamic movements in addition to standing
  • Lifting and carrying objects over 50 lbs
  • Comfort level with climbing ladders at various heights
  • Full time availability including working hours that can vary between early in the morning late at night or overnight. Weekend availability is a must.

About Wayfair Inc.

Wayfair is one of the worlds largest online destinations for the home. Whether you work in our global headquarters in Boston or in our warehouses or offices throughout the world were reinventing the way people shop for their homes. Through our commitment to industryleading technology and creative problemsolving we are confident that Wayfair will be home to the most rewarding work of your career. If youre looking for rapid growth constant learning and dynamic challenges then youll find that amazing career opportunities are knocking.

No matter who you are Wayfair is a place you can call home. Were a community of innovators risktakers and trailblazers who celebrate our differences and know that our unique perspectives make us stronger smarter and wellpositioned for success. We value and rely on the collective voices of our employees customers community and suppliers to help guide us as we build a better Wayfair and world for all. Every voice every perspective matters. Thats why were proud to be an equal opportunity employer. We do not discriminate on the basis of race color ethnicity ancestry religion sex national origin sexual orientation age citizenship status marital status disability gender identity gender expression veteran status genetic information or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice If you have any questions or wish to exercise your rights under applicable privacy and data protection laws please contact us at.


Required Experience:

Manager

Employment Type

Full Time

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