Manager Customer Success Strategic Account Services

The Strategic Account Services (SAS) organization is seeking a Manager Customer Success to lead a team of Customer Success Managers responsible for the growth and development of some of the most influential Sellers in the Amazon Store.

In this role youll be responsible for all business and operational objectives of your Customer Success Management team. Youll drive the creation and of strategies to achieve business goals as well as collaborate across your team to explore innovative ways to identify and optimize growth levers such as selection expansion merchandising strategy brand positioning and catalog quality.

The ideal candidate thrives in an ambiguous environment where they must develop implement and iterate on business strategies to deliver growth and a positive experience for Sellers. This person has relentlessly high standards and operates as a business owner who understand key levers to achieve results through their team. They have a passion for people management and are at their best when theyre building developing and guiding highperforming teams.




Key job responsibilities
Coach mentor and develop a team of Customer Success Managers

Contribute to goal setting for your team to align with organizational goals and contribute to business strategy development and identify the correct input metrics that drive growth and improve the end customer experience.

Build and cultivate strong relationships with Sellers in your teams portfolio along with internal stakeholders; be a trusted advisor and a business advocate while monitoring Seller satisfaction.

Contribute or lead projects across the team and broader organization that help drive process improvements increased efficiency and/or unlock growth for the team and Sellers.

Identify optimize and scale improvements that can benefit a large set of customers e.g. driving efficiencies through tools and processes simplifying SOPs partnering with external teams to align programs etc.

Manage recruiting and hiring efforts across direct team and broader organization.

6 years professional experience in Corporate Retail Buying Merchandising Planning and/or relevant experience within Customer Success Account Management Management Consulting Sales Marketing and/or ECommerce.
Bachelors degree or equivalent.
5 years professional experience developing and leading teams while driving organizational goals Experience building customer relationships identifying business opportunities for clients and increasing adoption and utilization of company products.
Experience using data analysis reporting and forecasting to guide business decisions and solve problems.
Track record of developing business plans with a demonstrated ability to navigate ambiguous situations while effectively managing multiple projects and priorities across teams.

Experience in ECommerce Corporate Retail Consulting and/or B2B
Superior communication and presentation skills
Effective territory/account management. Strategy development with multiphase and delivery: planning opportunity qualification and creation stakeholder and executive communication needs analysis value engineering services/partner engagement opportunity management and negotiation.
Understanding of retail math and formulas for the purpose of making business decisions.
Experience using analytical account management and productivity tools including Oracle Business Intelligence CRM tools like SalesForce Tableau and Microsoft Office Suites.


Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status. For individuals with disabilities who would like to request an accommodation please visit Experience:

Manager