Technical Account Manager Strategic Industries - Financial Services

At AWS Enterprise Support were looking for a Technical Account Manager (TAM) to support our customers creative and transformative spirit of innovation across all technologies including Compute Storage Database Big Data / Analytics Applicationlevel services Networking Serverless and more.

The TAM works with customers as a trusted advisor to enable their cloud journey and grow their knowledge of AWS cloud services and technologies to support their business goals.

As we continue to rapidly expand AWSs Enterprise Support organization youll have plenty of opportunities to develop your technical consulting operational and leadership skills. Youll work with talented cloud technologists whilst expanding your knowledge of AWS products. Youll also have the chance to receive mentorship and active support to achieve AWS certifications.

This role is within our Strategic Industries team. The Strategic Industries team are responsible for strategic accounts and seven industry business units across global verticals Financial Services Industrial and Manufacturing Media and Entertainment Telecom Healthcare and Life Sciences Energy and Utility and Automotive.

This role is in the Financial Services vertical. Were looking for someone with experience in Financial Services domain to help our customers achieve operational excellence on AWS at scale. Youll provide strategic guidance to customers on the implementation and operations of AWS Services applying your knowledge of best practices to reduce operational risk increase governance and allow customers to get the most out of AWS.

The TAM is the centerpiece of value to our Enterprise Support customers working alongside the broader dedicated account team. If you wish to be at the forefront of customer strategies and innovation come join us! AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small and midmarket accounts to enterpriselevel customers including public sector.

The AWS Global Support team interacts with leading companies and believes that worldclass support is critical to customer success. AWS Support also partners with a global list of customers that are building missioncritical applications on top of AWS services.

Key job responsibilities
Youll build solutions provide technical guidance and advocate for the customer
Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
Develop trusting relationships with customers understanding their business needs and technical challenges
Using your technical acumen and customer obsession youll drive technical discussions regarding incidents tradeoffs and risk management
Consult with a range of partners from developers through to Csuite executives
Collaborate with AWS Solutions Architects Business Developers Professional Services Consultants and Sales Account Managers
With a bias for action youll proactively find opportunities for customers to gain additional value from AWS
Provide detailed reviews of service disruptions metrics detailed prelaunch planning
Being part of a wider Enterprise Support team youll provide postsales consultative expertise
Solve a variety of problems across different customers as they migrate their workloads to the cloud
Uplift customer capabilities by running workshops brown bag sessions etc.

A day in the life
As a trusted advisor youll have a direct impact in helping our customers gain the most value from cloud technology. Youll craft and execute strategies to drive our customers adoption and use of AWS services. Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. Youll provide advice on architecture support strategy project and launch planning as well as ongoing operational issues.

Watch a short video about life as a Technical Account Manager team here Experience with operational parameters and troubleshooting for three 3 of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
Experience in technical engineering
Bachelors degree
Professional fluency in both Spanish and English

Experience with AWS services or other cloud offerings
Experience in internal enterprise or external customerfacing environment as a technical lead

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.