IT Field Engineer
IT Field Engineer
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Job Description
Job Description
Position Summary
This position is responsible for providing superior customer service and quality technical support for internal employees as well as external collaborative business partners. The ITFE will work as a part of a team to support employees located in the Tampa area local subsidiaries and construction jobsites.
Responsibilities
Interacts in person via telephone email IM and web interface to assist users.
Analyze prioritize troubleshoot and resolve technical issues including employee laptops and mobile devices in a timely fashion in accordance with SLAs and OLAs.
Support includes but is not limited to diagnosing & troubleshooting laptops mobile devices SaaS platforms and network devices
Installs and maintains software/hardware/networks at jobsites and offices.
Responsible for scheduling and organizing visits to jobsites and offices
Responsible for creating tracking and resolving incidents and tasks in Samanage.
Records tracks and audits equipment using the established asset management system Samanage and processes including asset recovery at jobsites.
Responsible for maintaining company security through established tools.
Involved in companywide IT projects providing input and deliverables in all phases.
Follows ITIL processes for incident and problem management.
Documents best practices and known fixes in Samanage knowledge base.
Provides IT training during onboarding and provisions assets following established best practices.
Provide relevant input for technical and process improvements to contribute and the overall effectiveness of the DPR IT organization.
Initiative to work with other cross functional IT team members to improve the quality of service.
Liaison with business project estimators and project managers to plan for jobsite IT needs during preconstruction phase and throughout the project lifecycle.
Determine recommend procure and execute which products or services best fit the needs of the project teams while maintaining DPR IT standards and best practices
Implement and follow jobsite standardization practices.
Work with service providers and trade partners to install and implement jobsite technologies.
Responsible for mobilization and demobilization of IT equipment at jobsites.
Ensures quality customer service by maintaining ownership of escalated issues until resolved including communication and root cause analysis.
Create a positive support experience and build strong relationships through deep problem understanding ensuring timely resolution or escalation communicating promptly on progress and handling customers with a consummately professional attitude.
Flexibility to occasionally travel and work after hours or weekends if needed.
Coordinate and track IT project deadlines and tasks.
Position Requirements
Skills
Technically skilled in networking Cisco/Meraki (MX Router Switch VPN) Networking Protocols TCP/IP DHCP)
Able to support video conferencing and scheduling hardware/software
Experience supporting a primarily based Windows environment experience with MACs a plus.
Able to support Mobile devices iOS/Android)
Skilled in Microsoft Office 365 and supporting diverse applications.
Ability to learn on the fly.
Ability to react quickly and efficiently to high pressure situations
Excellent organizational and interpersonal skills
Perform quality work within deadlines with or without direct supervision
Interact professionally with other employees customers and suppliers
Work effectively as a team contributor on all assignments
Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations
Experience with any of the following items a plus: Meraki Microsoft Teams Poly VC/VOIP Microsoft Intune Autopilot Basic Server administration
Education
AA degree in Computer Science or related field preferred or equivalent related work experience
CompTIA A and Network preferred
CCNA or ECMS (Meraki) certifications a plus
Experience
5 years experience in Technical Support role
2 years experience in a Field Support role
AEC industry experience a plus
Work Conditions
Primarily based in the Tampa office with some travel to local sites and offices in the Central Florida area.
Candidate must be able to lift 50 lbs and handle occasional strenuous physical activity.
There may be occasional travel domestically.
This position is salaried.
DPR will provide a company workuse vehicle for this position.
DPR has been nationally recognized for its strong company culture based on a welldefined purpose We Exist to Build Great Things and four core values: integrity enjoyment uniqueness and ever forward. A flat titleless organization that empowers people at all levels to make decisions DPR ranked on FORTUNEs 100 Best Companies to Work For list for five consecutive years. For more information visit .
Employment Type
Full-Time
