Sr Product Manager Differentiated Support Selling Partner Support Experience

Our teams strive to make Amazon the best place for our Selling Partners to reach consumers driven by the experience and support we provide them in growing their businesses locally and globally. We leverage technology including automation selfservice associate tools and machine learning to both prevent Seller Vendor and Brand contacts based on knowledge obtained during our support interactions and to handle those contacts with quality and efficiency.
We hire the worlds brightest minds offering an environment in which they can relentlessly detect design and drive solutions to improve the Amazon customer experience. We do this every day by solving complex business and technical problems with ingenuity and simplicity.

As a Senior Product Manager in the Selling Partner Services (SPS) organization you will lead the transformation of Amazons seller Support experience. Youll own the product vision and roadmap for reinventing how millions of global sellers interact with grow and scale their businesses on Amazon. You will have exciting opportunities to experiment on the current Seller Support experience and spend time looking around corners to help define the Support experience of the future. This is a highly visible role that will interact across the SPS organization and its many global partners.

Key job responsibilities
Key job responsibilities

The core responsibilities include:
Define and execute the longterm strategic vision for nextgeneration seller Support experiences
Gather requirements from operations team to build BRDs and user stories to deliver impactful solutions
Interacting with stakeholders at multiple levels and in multiple locations and working with business UX tech and analytics teams to define and deliver impactful solutions to our Selling Partners.
Anticipating bottlenecks providing escalation management anticipating and making tradeoffs and balancing business needs versus technical or operational constraints.
Partner with engineering design research and business teams across Amazon to build scalable global solutions
Identify opportunities to simplify and automate processes while driving operational excellence
Develop metrics and analytics frameworks to measure success and drive datainformed decisions
Making smart tradeoffs coordinate dependencies and maintain communication throughout the organization to guarantee smooth and efficient product delivery.
Communicate clear and concise expectations and requirements with business and technology teams.
Present wellreasoned and datadriven proposals in both verbal and written form.

5 years of product or program management product marketing business development or technology experience
Bachelors degree or equivalent
Experience with feature delivery and tradeoffs of a product
Experience owning/driving roadmap strategy and definition
Experience with end to end product delivery
Experience as a product manager or owner
Experience owning technology products

Experience in influencing senior leadership through data driven insights
Experience working across functional teams and senior stakeholders

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124500/year in our lowest geographic market up to $206000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.