CI Engineer MSP CX Support
CI Engineer MSP CX Support
Posted on :
15-03-2025
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1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
15-03-2025
Job Description
Have you ever ordered a product from Amazon and wondered how the package arrived at your door so fast Each year billions of orders are processed through Amazons order fulfillment network and our stateoftheart material handling systems make this possible. The Mechatronics and Sustainable Packaging organization (MSP) designs builds and improves mechatronic robotic and packaging automation technology to fulfil customers orders make the supply chain more efficient and achieve Amazons Climate Pledge goals. We are seeking a Sr. Continuous Improvement Engineer to join the WW Continuous Improvement (CI) team and drive technical hardware software and process improvements of our Robotics Automation and Packaging machines in the field.
The role will work closely with our internal partners including operations maintenance engineering and project management teams to gather continuous improvement ideas from the field through data analytics Root Cause Analysis (RCA) and Voice of the Customer (VOC). Once ideas have been generated the role will then develop the improvements through the entire CI life cycle including: creating prototypes running lab tests building a business case developing firm engineering solutions field testing and plan for roll out the improvements across our WW Robotics network. The role will be a technical Subject Matter Expert (SME) with insights in multiple engineering fields including mechanical controls robotics and automation. The role must ensure a good customer experience for operations and maintenance stakeholders and work well with cross functional stakeholders. Additionally they will be called upon to leverage their expertise to influence the design of new products under development.
Key job responsibilities
The CI Engineer (CIE) is a specialist responsible for the technical aspects of MSP solutions once deployed. This role requires expertise in hardware development controls electronics and mechatronics enabling endtoend solution ownership.
The CIE collaborates with stakeholders listens to customer feedback and uses the 4M methodology (Machine Method huMan Material) to holistically analyze customer needs and improve the MSP solution throughout its lifecycle. They analyze issues using structured approaches and tools (e.g. 8D DMAIC RCA etc. simplify complex problems and communicate effectively to convince stakeholders.
The CIE owns the full lifecycle of improvement initiatives from customer needs analysis to solution development validation and rollout. They build relationships with stakeholders to drive change through continuous improvement efforts onsite.
Working with the MSP Operations Innovation Lab the CIE quickly prototypes and tests initiatives establishing success criteria. They also leverage MSP CX partners skills for largerscale rollouts and support of improvements. The CIE develops and owns roadmaps for MSP solutions considering factors from other internal teams.
Bachelors degree or equivalent in a technical field (e.g. Systems Engineering Computer Science Mechanical Engineering Electrical Engineering)
5 years of experience in a leading Engineering role (Mechanic Design Systems Development Mechatronics Automation Robotics Aerospace etc. with a focus on complex multidisciplinary problems
Proven ability to collaborate with stakeholders listen to customer feedback and use structured approaches (e.g. 8D DMAIC) to analyze and improve complex technical issues
Demonstrated ability to drive improvement initiatives simplify problems and effectively communicate with stakeholders to gain buyin by developing clear business and technical requirements
Proficiency in leading technical collaborations and creating alignment across diverse groups (e.g. hardware software program management)
Demonstrated expertise in project management including owning the full lifecycle of improvement projects
Proficiency in prototyping testing and leveraging crossfunctional partnerships
Strong technical leadership skills including roadmap development mentoring and technical assessments
Masters degree in a relevant technical field (e.g. Electrical Engineering Aerospace Engineering Operations Research)
Demonstrated experience in integrated system design with a focus on industrial robotics and automated material handling solutions
Expertise in developing and supporting hardware/software systems across the product lifecycle including safetycritical systems and related regulatory compliance
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The role will work closely with our internal partners including operations maintenance engineering and project management teams to gather continuous improvement ideas from the field through data analytics Root Cause Analysis (RCA) and Voice of the Customer (VOC). Once ideas have been generated the role will then develop the improvements through the entire CI life cycle including: creating prototypes running lab tests building a business case developing firm engineering solutions field testing and plan for roll out the improvements across our WW Robotics network. The role will be a technical Subject Matter Expert (SME) with insights in multiple engineering fields including mechanical controls robotics and automation. The role must ensure a good customer experience for operations and maintenance stakeholders and work well with cross functional stakeholders. Additionally they will be called upon to leverage their expertise to influence the design of new products under development.
Key job responsibilities
The CI Engineer (CIE) is a specialist responsible for the technical aspects of MSP solutions once deployed. This role requires expertise in hardware development controls electronics and mechatronics enabling endtoend solution ownership.
The CIE collaborates with stakeholders listens to customer feedback and uses the 4M methodology (Machine Method huMan Material) to holistically analyze customer needs and improve the MSP solution throughout its lifecycle. They analyze issues using structured approaches and tools (e.g. 8D DMAIC RCA etc. simplify complex problems and communicate effectively to convince stakeholders.
The CIE owns the full lifecycle of improvement initiatives from customer needs analysis to solution development validation and rollout. They build relationships with stakeholders to drive change through continuous improvement efforts onsite.
Working with the MSP Operations Innovation Lab the CIE quickly prototypes and tests initiatives establishing success criteria. They also leverage MSP CX partners skills for largerscale rollouts and support of improvements. The CIE develops and owns roadmaps for MSP solutions considering factors from other internal teams.
Bachelors degree or equivalent in a technical field (e.g. Systems Engineering Computer Science Mechanical Engineering Electrical Engineering)
5 years of experience in a leading Engineering role (Mechanic Design Systems Development Mechatronics Automation Robotics Aerospace etc. with a focus on complex multidisciplinary problems
Proven ability to collaborate with stakeholders listen to customer feedback and use structured approaches (e.g. 8D DMAIC) to analyze and improve complex technical issues
Demonstrated ability to drive improvement initiatives simplify problems and effectively communicate with stakeholders to gain buyin by developing clear business and technical requirements
Proficiency in leading technical collaborations and creating alignment across diverse groups (e.g. hardware software program management)
Demonstrated expertise in project management including owning the full lifecycle of improvement projects
Proficiency in prototyping testing and leveraging crossfunctional partnerships
Strong technical leadership skills including roadmap development mentoring and technical assessments
Masters degree in a relevant technical field (e.g. Electrical Engineering Aerospace Engineering Operations Research)
Demonstrated experience in integrated system design with a focus on industrial robotics and automated material handling solutions
Expertise in developing and supporting hardware/software systems across the product lifecycle including safetycritical systems and related regulatory compliance
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Employment Type
Full-Time
Key Skills
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