AWS Technical CS Security and Account Lifecycle Specialist
AWS Technical CS Security and Account Lifecycle Specialist
Posted on :
15-03-2025
Employer Active
1 Vacancy
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Job Description
The AWS Customer Service team provides support to a wide range of external customers helping them understand the benefits and capabilities of the AWSs Cloud Computing Services. AWS Customer Service focuses on assisting customers with account and billing related inquiries and interfaces with internal Amazon organizations to provide the perspective of the Voice of the Customer.
As a Technical Customer Service Representative III youll engage with global AWS customers and internal AWS partner teams to resolve complex AWS account issues related to account creation access activation recovery and closure. Youll provide subject matter expertise escalation support and indepth issue analysis to AWS Support leaders and partner team stakeholders. Youll manage projects that require engagement from multiple AWS teams and span the AWS account lifecycle including account creation access recovery and closure. Youll investigate securityrelated opportunities within AWS Support processes and tooling and lead initiatives to mitigate risks for AWS and customers. Youll work closely with AWS service and product teams leveraging the voice of the customer to raise key customer opportunities and drive longterm solutions that enhance customer experience while meeting the AWS security bar.
Key job responsibilities
Leadership and Strategy
Spearhead resolution of complex account access ownership and recovery escalations
Develop and implement comprehensive risk mitigation strategies for AWS Support
Champion security initiatives across Support operations (people processes and tooling)
Drive Security is Priority 0 mindset throughout AWS Customer Support (CS)
Collaboration
Build strategic partnerships with AWS service team product owners and crossfunctional teams
Partner with Frontline Support (FLS) organizations to achieve security objectives
Lead securityfocused engagements between AWS Support AWS Security and partner teams
and Tool Enhancement
Drive securityfirst solutions through AWS CS tooling processes and content systems to ensure optimal
customer outcomes
Implement robust security frameworks for new tooling processes and automation Support launches
and Documentation
Deliver comprehensive business reviews and strategic planning documentation
Track and report program metrics risks and improvements to key stakeholders
and Training
Lead development of educational content on AWS account access identification and recovery
Provide training on account access and recovery solutions and best practices to leaders and partner teams
Support knowledge resource initiatives in partnership with subject matter experts
Experience
Maintain exceptional customer experience while resolving complex issues
Develop and implement customercentric security solutions
About the team
Inclusive Team Culture
At AWS its in our nature to learn and be curious. We embrace our differences and are committed to furthering our culture of inclusion. Amazons culture of inclusion is reinforced within our 16 Leadership Principles which remind team members to seek diverse perspectives learn and be curious and earn trust. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences.
We value people with diverse experiences. This role may be a starting place for you to learn about security at AWS. We encourage you to apply even if you do not meet all of the qualifications listed in the job description.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing training and support in this role along with other resources to help you develop into a betterrounded professional.
Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home theres nothing we cant achieve.
6 years of Customer Service and/or Program Management experience supporting customers in multiple technology domains.
Subject matter or depth expertise in a complex service product or program domain.
Demonstrated experience interpreting business and customer requirements for service or product teams.
Ability to communicate effectively in English (written and spoken) within technical and business settings.
Demonstrated experience balancing multiple projects with tight deadlines.
BS/BA degree or a combination of certifications and related experience
Demonstrated ability to understand how security risks and countermeasures affect business.
Experience providing analysis and consultation support for senior leaders.
Experience communicating with a diverse audience including partner teams stakeholders and leaders.
Knowledge or experience in cyber security or related field.
AWS Cloud Practitioner Certification.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $110700/year in our lowest geographic market up to $191300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
As a Technical Customer Service Representative III youll engage with global AWS customers and internal AWS partner teams to resolve complex AWS account issues related to account creation access activation recovery and closure. Youll provide subject matter expertise escalation support and indepth issue analysis to AWS Support leaders and partner team stakeholders. Youll manage projects that require engagement from multiple AWS teams and span the AWS account lifecycle including account creation access recovery and closure. Youll investigate securityrelated opportunities within AWS Support processes and tooling and lead initiatives to mitigate risks for AWS and customers. Youll work closely with AWS service and product teams leveraging the voice of the customer to raise key customer opportunities and drive longterm solutions that enhance customer experience while meeting the AWS security bar.
Key job responsibilities
Leadership and Strategy
Spearhead resolution of complex account access ownership and recovery escalations
Develop and implement comprehensive risk mitigation strategies for AWS Support
Champion security initiatives across Support operations (people processes and tooling)
Drive Security is Priority 0 mindset throughout AWS Customer Support (CS)
Collaboration
Build strategic partnerships with AWS service team product owners and crossfunctional teams
Partner with Frontline Support (FLS) organizations to achieve security objectives
Lead securityfocused engagements between AWS Support AWS Security and partner teams
and Tool Enhancement
Drive securityfirst solutions through AWS CS tooling processes and content systems to ensure optimal
customer outcomes
Implement robust security frameworks for new tooling processes and automation Support launches
and Documentation
Deliver comprehensive business reviews and strategic planning documentation
Track and report program metrics risks and improvements to key stakeholders
and Training
Lead development of educational content on AWS account access identification and recovery
Provide training on account access and recovery solutions and best practices to leaders and partner teams
Support knowledge resource initiatives in partnership with subject matter experts
Experience
Maintain exceptional customer experience while resolving complex issues
Develop and implement customercentric security solutions
About the team
Inclusive Team Culture
At AWS its in our nature to learn and be curious. We embrace our differences and are committed to furthering our culture of inclusion. Amazons culture of inclusion is reinforced within our 16 Leadership Principles which remind team members to seek diverse perspectives learn and be curious and earn trust. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences.
We value people with diverse experiences. This role may be a starting place for you to learn about security at AWS. We encourage you to apply even if you do not meet all of the qualifications listed in the job description.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing training and support in this role along with other resources to help you develop into a betterrounded professional.
Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home theres nothing we cant achieve.
6 years of Customer Service and/or Program Management experience supporting customers in multiple technology domains.
Subject matter or depth expertise in a complex service product or program domain.
Demonstrated experience interpreting business and customer requirements for service or product teams.
Ability to communicate effectively in English (written and spoken) within technical and business settings.
Demonstrated experience balancing multiple projects with tight deadlines.
BS/BA degree or a combination of certifications and related experience
Demonstrated ability to understand how security risks and countermeasures affect business.
Experience providing analysis and consultation support for senior leaders.
Experience communicating with a diverse audience including partner teams stakeholders and leaders.
Knowledge or experience in cyber security or related field.
AWS Cloud Practitioner Certification.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $110700/year in our lowest geographic market up to $191300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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