IT Support Specialist
IT Support Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Are you a techsavvy problem solver with a passion for helping others Do you thrive in dynamic environments and love talking technical challengesAre you ready to provide topnotch support and gain handson experience with cuttingedge technologies like robotic automation and enterprise networking
If you answered yes to these questions we should talk!
Curries (an ASSA ABLOY company) is expanding our IT Team. This role will be based onsite at our manufacturing facility located in Mason City Iowa.
Come see who we are at: you would do asour IT Support Specialist
You will carry out processes to identify track escalate and resolve enduser problems supporting 2400 users spread over 15 locations in the North American includes providing technical assistance to computer system users answer questions or resolve computer problems for clients in person via telephone or from remote role will have exposure to robotic automation enterprise networking worldclass technologies and collaborating in a global community.
You will also:
- Provide daytoday support of all business system software and hardware including iSeries and/or ERP applications enduser hardware software and accounts/access.
- Diagnose hardware/software faults and solve technical problems either over the phone or facetoface
- Work within transactional ticketing system documenting incidents and resolutions while keeping users updated of status.
- Work collaboratively with stakeholders to schedule and manage daily workload and special projects.
- Responsible for coordinating and deploying the daily work of contracted Services to ensure efficient remedy of Help Desk support requests.
- Will be responsible for assisting and informing the purchasing process configuring and installing new devices and assisting with inventory management.
- Perform adhoc training for end users in the proper use of hardware and/or software.
- Provide an exemplary and professional interface between the IT department and all customers by sending and receiving email phone and in person communications to ensure that information flow is accurate timely and professional.
- This position has the authority to stop action on work until concerns are resolved and to initiate and/or participate in identifying and implementing actions to correct existing and prevent future occurrences.
- Be available to fulfill assigned on call responsibilities.
The skills and experience you need:
- High School Diploma or GED required.
- Associate degree in computer science information systems or related field and/or equivalent work experience preferred.
- Minimum of 5 years combined progressive experience working in a service desk environment and/or providing hands on technical support required.
- Previous experience working directly with end users in a manufacturing environment preferred.
- Experience supporting and maintaining the following:Microsoft Suite of Products (OS Office etc.)General Network troubleshootingComputer Hardware and PeripheralsCommon Application Packages (PDF Citrix DWG etc.)VOIPAntivirus solutionsPrinters (Laser Dot Matrix Thermal)VPN Solutions andFile Shares.
- Previous experience and high comfortable level of working within Microsoft Active DirectoryDevelopment of software deployment strategiesVideo Conferencing solutionsCAD software andTelecom solutions.
- Previous exposure to:IBM iSeriesSolarWinds MSPPractical experience with ServiceNOWAutomated manufacturing solutionsDigital WatchDog Video Systems andVeeam Endpoint backup solutions.
What we offer!
We are passionate about providing amazing opportunities and benefits so you can continue and progress a lifelong career with us. Here are some highlights of what we have to offer:
- Medical Dental Vision 401(k) Short and Longterm Disability Life and AD&D Insurance Flexible Spending Employee Assistance Program discount portal recognition and wellbeing programs just to name just a few!
- Paid Vacation Sick Time and 12 paid Company Holidays
- Tuition Reimbursement Learning and Career Development opportunities
- Competitive Salary
We review applications regularly so dont wait!
We are building diverse inclusive teams and encourage applications from everyone who can see themselves working with us.
To make sure your personal data is safe we dont look at any applications sent by email or post.
If you have any questions about the role or the process email Stephanie Mandato Senior Talent Acquisition Manager at
Lets create a safer and more open world together!
AADG an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran
#LISM1
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return we open doors for them wherever they go. With nearly 61000 colleagues in more than 70 different countries we help billions of people experience a more open world. Our innovations make all sorts of spaces physical and virtual safer more secure and easier to access.
As an employer we value results not titles or backgrounds. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback training and development opportunities. Our colleagues think broadly about where they can make the most impact and we encourage them to grow their role locally regionally or even internationally.
As we welcome new people on board its important to us to have diverse inclusive teams and we value different perspectives and experiences.
Required Experience:
IC
Employment Type
Full Time
