Systems Engineer Region Services

AWS Utility Computing (UC) provides product innovations from foundational services such as Amazons Simple Storage Service (S3 and Amazon Elastic Compute Cloud (EC2 to consistently released new product innovations that continue to set AWSs services and features apart in the industry. As a member of the UC organization youll support the development and management of Compute Database Storage Internet of Things (Iot) Platform and Productivity Apps services in AWS including support for customers who require specialized security solutions for their cloud paragraph

Our Region Services team redefines the way AWS designs builds and operates AWS regions to enable new AWS Cloud Infrastructure and Services offerings to customers across every industry and of every size including startups enterprises and public sector organizations. We are actively seeking experienced systems engineers with a strong background in cloud operations.


Key job responsibilities
Systems Engineers with AWS will dive deep into understanding the root cause of a customer issue investigate why a metric is trending the wrong way and consult with senior engineers. We own our services and believe in making outofhours support as painless as possible. To achieve this we implement Operational Excellence best practices and strive to automate manual processes.

Systems Engineers will possess and/or develop a broad range of skills. They utilise their Linux skills to troubleshoot innovate fixes and workarounds keep software uptodate and provide data and metrics that help manage the capacity and efficiency of our services. They may draw on their networking knowledge to identity and troubleshoot network connectivity issues. They communicate clearly and collaborate with others to deliver results. They are selfstarters comfortable dealing with ambiguity and change. They are customerobsessed always looking to understand customer pain points and find resolutions quickly and completely.

Must hold or be able to attain an Australian Government Security Vetting Agency clearance (see day in the life
Youll spend a majority of your time operating and improving one of our largest software systems. Over the course of a week you will review the operational health of the services in your teams care and on locating any anomaly will write up an actionable bug report. As a responsible engineer youve learned never to make changes to production systems without a plan so you reviewed then executed changes following a change management process to one of the production systems in your care. You will also help resolve your teams backlog of operational issues. You round off the week by writing a cool script that you shared with your team which helps get to root cause faster of a hard problem that you diagnosed earlier.

You will be required to occasionally participate in an oncall rotations to resolve incidents occurring outofhours.


About the team
Region Services provides the highest caliber Operational Solutions and Cleared Support for services within our Regions. We provide hands on keyboard support to our service teams by deploying changes into these isolated regions monitoring the results and reporting any issues that are observed.

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.


1yr experience supporting cloud systems or other services.
Proficient troubleshooting and anticipating problems that affect the performance reliability or availability of software systems
Proficient executing standard operating procedures and following operational best practices
Knowledge of scripting processes in a language such as Bash Python or Ruby or coding software applications in a modern language such as Java TypeScript or similar

Experience working crossorganizationally and leading strategic team efforts requiring work from multiple team members
Experience performance tuning software applications and optimizing fleet utilization
Experience with Infrastructure as Code (such as CDK CloudFormation Puppet Chef Ansible or similar)

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation disability age or other legally protected attributes.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.