Amazon has built a reputation for excellence with recent examples of being named #1 in customer service #1 most trusted and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Managed Services team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their missioncritical applications. You will work with leading companies in this space and directly with the engineering teams within Amazon developing these new capabilities.
Overview
The AWS Managed Services team is seeking engineers that enjoy solving problems working with customers and have a strong technical background in infrastructure and cloud management. Our customers are diverse and so are their requirements. Do you have experience as a Systems Administrator working with Linux Unix or Windows and understand the advantages of working in a highly distributed virtual environment Can you read and troubleshoot code snippets If you fit the description you might be the person we are looking for!
You will be surrounded by people who are smart passionate about cloud computing and believe that world class support is critical to customer success. Every day will bring new and exciting challenges on the job while you:
Learn and use groundbreaking technologies
Troubleshoot application deployments
Recreate customer issues
Build proof of concepts
Apply advanced troubleshooting techniques to provide unique solutions to our customers individual needs.
Build and maintain CloudFormation templates Chef cookbooks and shell scripts to automate and deploy AWS resources and configuration changes. Collaborate and help build utilities and tools for internal use that enable you and your fellow AWS Engineers to operate safely at high speed and wide scale.
Leverage your daytoday experiences to provide the voice of the customer to internal AWS teams
Drive customer communication during critical events
Write tutorials howto videos and other technical articles for the AWS customer community
Work on critical highly complex customer problems that will span multiple AWS services
Key job responsibilities
Must be a UK National capable of acquiring and maintaining a highlevel UK Gov Security Clearance
A day in the life
AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small and midmarket accounts to enterpriselevel customers including public sector. The AWS Global Support team interacts with leading companies and believes that worldclass support is critical to customer success. AWS Support also partners with a global list of customers that are building missioncritical applications on top of AWS services.
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.
Bachelors degree in Information Technology Computer Science Engineering Mathematics Physics or equivalent industry experience.
1 years of experience in managing full 3 tier application stacks from the OS up through custom applications
Relevant work experience in Linux or Windows systems administration
Experience with virtualization technologies (Hypervisors VMware Xen).
Excellent oral and written communication skills and Strong customer focus
Ability to juggle many tasks in a fastmoving environment
Experience with network troubleshooting tools (telnet testnetconnection tracert tracetcp iperf ntttcp dig and packet capture tools)
Experience in cloud technologies (preferably AWS)
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice
to know more about how we collect use and transfer the personal data of our candidates.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.