Systems Engineer I Shopbop Creative Technology Bopware

As a Systems Engineer at Shopbop youll be the mastermind behind revolutionary systems that transform our photo studios into highspeed highquality content powerhouses. Your innovative solutions will be the backbone of Shopbops mission to dominate as the ultimate fashion inspiration destination! In this exciting position youll support the development of media creation automations that power our industryleading workflows. Your teams innovations reduce manual processes accelerate product launches and keep Shopbop ahead of the curve! You will work handinhand with Shopbop Amazon and other subsidiary Software Development Engineers and IT Support to design solutions by managing custom scripts driving innovations and bridging our internal systems with industry standard tools like Workfront Adobe Experience Manager Frame Capture One and Photoshop.

Your meticulous attention to detail and coolheaded approach to problemsolving will be invaluable as you navigate our fastpaced environment. We celebrate team members who bring their unique perspectives take initiative and arent afraid to think outside the box. Youll have the exciting opportunity to own and optimize our Creative tech ecosystem from hardware and software to networks and automations while working alongside passionate professionals who are revolutionizing fashion technology.


Key job responsibilities
The ideal candidate thrives in a fastpaced environment driving efficiencies for multiple workflows and enjoys supporting a wide variety of users and roles with technical support. They must be detail oriented have good verbal and communication skills strong organizational skills are able to work independently and able to maintain professionalism under pressure. Knowledge and ownership for Hardware Software Network Systems Applications Automations and toolsets for Creative Operations and Content while using expertise to encourage enhancements to streamline productivity. Own troubleshooting and escalating functional needs to IT/Deskside Services or Global Operations and operate with autonomy by managing custom script daily maintenance troubleshooting issues and driving innovations with teams. Build and maintain solutions to bridge internal applications with 3rd Party tools (Workfront Adobe Experience Manager Assets Frame Launch Metrics) and support system health within AWSS3 Permissions Network Servers and maintain best practices for users via Wiki or Runbooks.

A day in the life
You start your day by reviewing technical support needs through established service channels for Creative users with clear communication and thorough documentation of incident resolution. Throughout the day you proactively manage studio systems ensuring seamless of highvolume photo workflows through user access network connectivity file management and automations script troubleshooting. You identify opportunities for process optimization and system resilience through predictive analysis and innovative problem solving approaches. You participate in project work to design and implement new automations complete OE (operational excellence) or mandates to ensure we meet Amazon or Shopbop technology expectations.

About the team
Currently a team of two Systems Engineers working on PDP (product detail page) and Marketing campaign content workflows supporting Creative and Marketing teams in the Shopbop Madison WI photo studio. Studio Catalog and Marketing members use this teams custom scripts and applications to perform their daytoday activities at both the Madison and New York locations.

2 years experience in highcapacity workflow or systems automation environment.
Interest or experience in learning development languages such as AppleScript JavaScript React Adobe ExtendScript Java HTML TypeScript and JSON.
Interest or experience in learning AWS S3 Lambda Dynamo DB API Gateway Meridian 2FA/Midway Auth Brazil or Crux.
Experience with asset management best practices.
Experience with system architectures and networking.
Ability to thrive in an environment where priorities shift quickly.

Experience with Capture One Photoshop Premiere Adobe Workfront Adobe Experience Manager (Assets) Frame or similar applications.
Experience simplifying and reinventing systems processes and tools to make our internal customers more productive.
Experience building custom solutions integrating internal AWS or proprietary systems with 3rd Party systems.
Ability to perform deepdive technical troubleshooting.

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