Process Improvement Specialist WW Returns Recommerce

Process Improvement Specialists would contribute to improving the customer experience by innovating and improving the existing processes launching global programs deriving customer insights and implementing solutions to address the gaps.

Key job responsibilities
Works across team(s) to drive improvements to implement solutions for customer cost savings in process workflow and performance metrics. Supports global projects and opportunities across the Returns org that are business critical.
Supports from medium to large complex crossfunctional strategic projects and opportunities.
Prioritizes projects and feature sets; evaluates and sets stakeholders expectations for WW marketplaces.
Support and deliver implementation plans and works with stakeholders to pilot and test new solutions and then rollout worldwide.
Deliver multiple projects in program area or large challenging projects that may involve multiple disciplines in a fastpaced environment to meet business and / or organization goals. Improves efficiency.
Identifies and tackles hard problems (e.g. complex ambiguous undefined have significant business or security risk) resolves issues and initiates corrective action as appropriate.
Possesses relevant understanding and experience on processes and workflow.
The role requires working from an Amazon facility for five days a week.

About the team
Resolutions Customer Experience (RCX) is team within WW RR&S that is dedicated to improve returns experience for our customers. We provide returns selfservice on Amazon website/App for customers to choose from a wide selection of resolutions for any issues with their purchase. We use communication channels like emails push notifications to keep customers informed of the progress on their return. Through these tools and the returns policies we aim to delight our customers and increase their confidence in making a purchase decision.

Were looking for someone who has a passion for working in cross functional environment strong communication skills (verbal & written) in addition to proven product management experience. Join us if you want the opportunity to make a big impact in a quickly growing team that can make a big difference in the customers journey with Amazon.

Bachelors degree or higher.
5 years of relevant experience in either business consulting supply chain transportation logistics retail or similar field
High analytical and rigorous approach to problem solving skills: able to produce interpret and draw conclusions from data.
Crossfunctional project management experience.
Skilled at gathering functional requirements and converting those into a realistic detailed functional spec and project plan.

Masters degree / MBA preferred.
Certifications in Six Sigma and Lean.
Prior experience as a Lean or Six Sigma mentor.
Bachelors degree in Engineering Operations or related field.
Experience with data visualization tools like Tableau and/or experience with SQL & QuickSight

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $52700/year in our lowest geographic market up to $112500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.