Senior Business Intelligence Engineer Defects Reduction
Senior Business Intelligence Engineer Defects Reduction
Posted on :
15-03-2025
Employer Active
1 Vacancy
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Job Description
Have you ever ordered a product on Amazon and wondered about the complex processes and systems running behind the scenes to power our operations If so this role is for you!
Operations is at the heart of the Amazon customer experience. Each action we undertake is on behalf of our customers and surpassing customer expectations is our passion.
We improve customer experience by continuously optimizing the complex movements of goods from vendors and sellers to customers throughout Europe.
This role requires an individual with analytical abilities as well as outstanding business acumen and comfort with technical teams and systems.
The successful candidate will be a selfstarter comfortable with ambiguity with strong attention to detail an ability to work in a fastpaced and everchanging environment.
Our operations teams are transversal centers of expertise composed of engineers analysts scientists technical program managers and developers. We focus on defects reduction among the complex problems operational processes key tradeoffs and critical decisions at Amazon.
We work with fulfillment centers transportation finance and retail teams across the world to assess impactful defects define and implement short and longterm improvement plans.
Defects Reduction connects with core operational organizations responsible for our fulfillment centers internal and external transportation capabilities customer returns and finance teams.
We obsess about our endtoend supply chain to make it efficient drive out defects for our customers and continuously reduce waste from processes. Our overall mission is simple: we strive towards reaching zero defects across our endtoend operations.
Key job responsibilities
This role requires an individual with analytical abilities as well as business acumen and comfort with technical teams and systems. You will lead data analysis and insight generation efforts to support the Defects Reduction program across Europe and North America. This role requires navigating highly complex strategic scope across the endtoend supply chain understanding core operational activities exposing defects and inefficiencies surfacing tradeoffs between cost customer experience growth and longterm profitability. The role includes 80 analytical activities and 20 stakeholder/project management.
Data Analytics:
Autonomously develop and lead design validation and of advanced metrics reporting and bridging capabilities to support the Defects Reduction program across Operations from inbound fulfillment transportation to customer returns.
You will transform data into insights and improve complex processes across the entire supply chain working with partner operations and data science teams to identify and eliminate defects.
Perform detailed data set investigations quality checks proactively identifying and fixing discrepancies and establishing modular connectivity between data sets across the wide variety of operational data sources.
Perform deepdives and data analysis using SQL >10TB) to uncover insights for known and new defects.
Provide recommendations for initiatives and establish metrics to drive business actions and tradeoff decisions.
Stakeholder/Project management:
Develop and share insights with partner teams across supply chain to influence the immediate defect reduction priorities and build a 3year roadmap of initiatives to reach zero defects across our endtoend operations.
For complex and ambitious opportunities design and launch pilots build business cases expose tradeoffs show bottlenecks highlight risks required to solve in order to maximize defect reduction impact.
For algorithmic opportunities work with partner data science teams software developers and research scientists to design and guide the next round of innovative solutions to drive large step change improvements.
Lead regular reviews with partner teams to monitor the progress of projects across the roadmap.
Consolidate progress into crisp and concise datadriven status updates. You will own reporting to Amazon senior leadership (SVP/VPlevel).
A day in the life
Snr. Business Intelligence Engineer starts the day by analyzing various defect data sets (damages concessions lost items efficiency losses under the roof and on the road collaborating with crossfunctional teams to assess processes and generate insights. They create reports and dashboards to help decisionmaking for operations stakeholders. They work closely with operational data science teams tech software developers applying BI tools to maximize defect reduction initiatives. Solving complex problems related to defects they contribute to Amazons goal of providing exceptional customer experiences and lowering the costtoserve for customers.
About the team
Defects Reduction team works across operations from inbound fulfillment transportation to customer returns and finance. We help drive defects reduction initiatives balancing between customer experience cost and operational process efficiency. The team has a large scope of impact and regularly interacts with leadership multiple levels above.
Experience working directly with business stakeholders to translate between data and business needs
Experience with SQL
Experience with data visualization using Tableau Quicksight or similar tools
Experience in the data/BI space
Experience managing analyzing and communicating results to senior leadership
Experience in scripting for automation (e.g. Python) and advanced SQL skills.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect use and transfer the personal data of our candidates.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Operations is at the heart of the Amazon customer experience. Each action we undertake is on behalf of our customers and surpassing customer expectations is our passion.
We improve customer experience by continuously optimizing the complex movements of goods from vendors and sellers to customers throughout Europe.
This role requires an individual with analytical abilities as well as outstanding business acumen and comfort with technical teams and systems.
The successful candidate will be a selfstarter comfortable with ambiguity with strong attention to detail an ability to work in a fastpaced and everchanging environment.
Our operations teams are transversal centers of expertise composed of engineers analysts scientists technical program managers and developers. We focus on defects reduction among the complex problems operational processes key tradeoffs and critical decisions at Amazon.
We work with fulfillment centers transportation finance and retail teams across the world to assess impactful defects define and implement short and longterm improvement plans.
Defects Reduction connects with core operational organizations responsible for our fulfillment centers internal and external transportation capabilities customer returns and finance teams.
We obsess about our endtoend supply chain to make it efficient drive out defects for our customers and continuously reduce waste from processes. Our overall mission is simple: we strive towards reaching zero defects across our endtoend operations.
Key job responsibilities
This role requires an individual with analytical abilities as well as business acumen and comfort with technical teams and systems. You will lead data analysis and insight generation efforts to support the Defects Reduction program across Europe and North America. This role requires navigating highly complex strategic scope across the endtoend supply chain understanding core operational activities exposing defects and inefficiencies surfacing tradeoffs between cost customer experience growth and longterm profitability. The role includes 80 analytical activities and 20 stakeholder/project management.
Data Analytics:
Autonomously develop and lead design validation and of advanced metrics reporting and bridging capabilities to support the Defects Reduction program across Operations from inbound fulfillment transportation to customer returns.
You will transform data into insights and improve complex processes across the entire supply chain working with partner operations and data science teams to identify and eliminate defects.
Perform detailed data set investigations quality checks proactively identifying and fixing discrepancies and establishing modular connectivity between data sets across the wide variety of operational data sources.
Perform deepdives and data analysis using SQL >10TB) to uncover insights for known and new defects.
Provide recommendations for initiatives and establish metrics to drive business actions and tradeoff decisions.
Stakeholder/Project management:
Develop and share insights with partner teams across supply chain to influence the immediate defect reduction priorities and build a 3year roadmap of initiatives to reach zero defects across our endtoend operations.
For complex and ambitious opportunities design and launch pilots build business cases expose tradeoffs show bottlenecks highlight risks required to solve in order to maximize defect reduction impact.
For algorithmic opportunities work with partner data science teams software developers and research scientists to design and guide the next round of innovative solutions to drive large step change improvements.
Lead regular reviews with partner teams to monitor the progress of projects across the roadmap.
Consolidate progress into crisp and concise datadriven status updates. You will own reporting to Amazon senior leadership (SVP/VPlevel).
A day in the life
Snr. Business Intelligence Engineer starts the day by analyzing various defect data sets (damages concessions lost items efficiency losses under the roof and on the road collaborating with crossfunctional teams to assess processes and generate insights. They create reports and dashboards to help decisionmaking for operations stakeholders. They work closely with operational data science teams tech software developers applying BI tools to maximize defect reduction initiatives. Solving complex problems related to defects they contribute to Amazons goal of providing exceptional customer experiences and lowering the costtoserve for customers.
About the team
Defects Reduction team works across operations from inbound fulfillment transportation to customer returns and finance. We help drive defects reduction initiatives balancing between customer experience cost and operational process efficiency. The team has a large scope of impact and regularly interacts with leadership multiple levels above.
Experience working directly with business stakeholders to translate between data and business needs
Experience with SQL
Experience with data visualization using Tableau Quicksight or similar tools
Experience in the data/BI space
Experience managing analyzing and communicating results to senior leadership
Experience in scripting for automation (e.g. Python) and advanced SQL skills.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect use and transfer the personal data of our candidates.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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