Trainer Patient Support Services Training Per Diem
Trainer Patient Support Services Training Per Diem
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Job Description
Trainer Patient Support Services Training (Per Diem)
This Trainer role is aligned with IQVIAs Centralize Outsourcing Operations Hub (COOH) team supporting Patient Support Services in a call center environment. In this Trainer role you will be responsible for the design development coordination and delivery of learning programs for Pharmacy Support (responsible for receiving medical claims from HCPs or patients and vetting the claim against program specific business rules to determine if the claim should be paid or rejected) and Medical Biller roles (responsible for providing payment assistance solutions such as copay cards or vouchers). With limited guidance this role will provide expertise to support program specific training initiatives specific aligned to a largepharma program. The Program Trainer need to demonstrate the ability to work collaboratively with crossfunctional partners to ensure the delivery of business results.
Patient Support Services Training Responsibilities
- Responsible for the design development and delivery of compliant program specific training as well as foundational and advanced customer engagement skills training
- Function as a subject matter expert for patient support services and deliver on all aspects of training (home study live and virtual) programs leveraging adult leaning principles in a compliant manner. Responsibilities include but not limited to the following: agenda creation and revisions new hire onboarding training communications compilation/creation of primary slide decks and systems training user guides coordination of presenters for live and virtual training events development of workshops and ongoing refresh/reinforcement training activities
- Consults and collaborates with Patient Support Services Leadership Regulatory and other partners to identify training needs/gaps and design and deliver training that enhances call center effectiveness
Qualifications (Required)
- Bachelors degree from an accredited College/University or equivalent experience
- 2years or more experience in training education or equivalent experience
- 2years or more experience as a Pharmacy Technician and Medical Claim Processor (or equivalent experience)
- Medical Billing and Coding Certification required
- Call Center experience required
- The ability to collaborate effectively with internal partners to identify commonalities use resources and achieve goals
- Demonstrated drive and initiative to identify and deliver on initiatives with limited direction
- A strong understanding of technological resources; examples include Outlook Word PowerPoint and Excel
Preferred Qualifications
- Excellent interpersonal project management and organizational skills
- Solid foundation in virtual engagement platforms (e.g. MS Teams Zoom Adobe Connect)
- Excellent presentation/facilitation skills (virtual and live)
- Excellent coaching and counseling skills (virtual and live live)
- Excellent problem solving and critical thinking skills
- Initiativetaking and positive approach to providing solutions
- Ability to operate independently and to make informed decisions
- Excellent verbal and written communication skills
- Strong attention to detail
- High degree of discretion and confidentiality
- Ability to work within a matrix team environment
- Ability to establish and maintain effective working relationships with coworkers managers and clients
- Strong working knowledge of Situational Leadership Emotional Intelligence and DiSC (desired)
#LICES #LIDNP
IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other status protected by applicable law. potential base pay range for this role is $3545 per hour. The actual base pay offered may vary based on a number of factors including jobrelated qualifications such as knowledge skills education and experience; location; and/or schedule (full or parttime). Dependent on the position offered incentive plans bonuses and/or other forms of compensation may be offered in addition to a range of health and welfare and/or other benefits.
Employment Type
Part-Time
