Implementation Manager ProServe
Implementation Manager ProServe
Posted on :
15-03-2025
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1 Vacancy
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Job Description
Come be a part of a rapidly expanding $35 billion dollar global business. At Amazon Business(AB) we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations reimagine buying. Bring your insight imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of AB to buyers and sellers of all sizes unlocking our potential worldwide.
Implementation Managers (IM) in Professional Services support large Enterprisegrade business customers launching AB as a supplier. IMs work postlaunch to accelerate customers user engagement and adoption of AB. IMs translate highly ambiguous customer needs and business strategies into a solution and technical strategy in AB that yields business results and meets the customers needs. IMs engage with varying levels of customers from Directors up to Clevel executives throughout the AB implementation. IMs are experts in AB solutions and have broad knowledge of the technology domains that AB integrates with (most often with specializations in supply chain ERP and eProcurement solutions) enabling them to scope solutions estimate timelines set customer expectations and build architectures and plans. The ideal candidate will have experience developing relationships across functional areas such as Purchasing Finance Change Management and IT project management experience managing B2B implementations and has a proven track record of meeting and exceeding program goals.
Key job responsibilities
The Implementation Manager leads multiple concurrent implementation projects that vary in size and scope. The Implementation Manager is accountable for:
*Leading deep discovery conversations with customers to understand their business and purchasing processes and designing the AB solution based on customers technical requirements and goals
* Overseeing the of the solution (including technical setup testing change management solution adoption) and delivery quality to be sure we deliver on our high bar customer commitments
* Effectively communicating proposed solutions project updates and risks to customers and Amazon Business Leadership
* Assess program risks anticipate challenges and provide escalation management when necessary
* Driving and accelerating spend adoption through change management activities and advising customers on best practices for using Amazon Business solutions
* Meeting or exceeding targets for customer and/or feature spend adoption
* Working with crossfunctional teams including sales product tech and marketing to scale solutions that will increase customer adoption and up level ABs offering
Bachelors degree or equivalent
Experience positioning and selling innovative solutions to new and existing customers and market segments
Knowledge of procurement and source to pay methods at enterprise businesses
Experience translating customer needs into business requirements
3 years of B2B implementation or services delivery experience
Experience influencing at all levels within an organization particularly at the executive level
5 years of implementing procurement and sourcetopay processes and solutions for enterprise customers
Experience with change management
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $118200/year in our lowest geographic market up to $204300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Implementation Managers (IM) in Professional Services support large Enterprisegrade business customers launching AB as a supplier. IMs work postlaunch to accelerate customers user engagement and adoption of AB. IMs translate highly ambiguous customer needs and business strategies into a solution and technical strategy in AB that yields business results and meets the customers needs. IMs engage with varying levels of customers from Directors up to Clevel executives throughout the AB implementation. IMs are experts in AB solutions and have broad knowledge of the technology domains that AB integrates with (most often with specializations in supply chain ERP and eProcurement solutions) enabling them to scope solutions estimate timelines set customer expectations and build architectures and plans. The ideal candidate will have experience developing relationships across functional areas such as Purchasing Finance Change Management and IT project management experience managing B2B implementations and has a proven track record of meeting and exceeding program goals.
Key job responsibilities
The Implementation Manager leads multiple concurrent implementation projects that vary in size and scope. The Implementation Manager is accountable for:
*Leading deep discovery conversations with customers to understand their business and purchasing processes and designing the AB solution based on customers technical requirements and goals
* Overseeing the of the solution (including technical setup testing change management solution adoption) and delivery quality to be sure we deliver on our high bar customer commitments
* Effectively communicating proposed solutions project updates and risks to customers and Amazon Business Leadership
* Assess program risks anticipate challenges and provide escalation management when necessary
* Driving and accelerating spend adoption through change management activities and advising customers on best practices for using Amazon Business solutions
* Meeting or exceeding targets for customer and/or feature spend adoption
* Working with crossfunctional teams including sales product tech and marketing to scale solutions that will increase customer adoption and up level ABs offering
Bachelors degree or equivalent
Experience positioning and selling innovative solutions to new and existing customers and market segments
Knowledge of procurement and source to pay methods at enterprise businesses
Experience translating customer needs into business requirements
3 years of B2B implementation or services delivery experience
Experience influencing at all levels within an organization particularly at the executive level
5 years of implementing procurement and sourcetopay processes and solutions for enterprise customers
Experience with change management
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $118200/year in our lowest geographic market up to $204300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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