Head of New Business Processing

The opportunity

We have a unique opportunity for a Head of New Business Processing to join us on the exciting and rewarding path we are taking here at Castle Trust Bank. Having become a fully authorised bank in 2020 we pride ourselves in being a fintech challenger bank providing specialist property mortgages retail finance lending and savings accounts to a variety of customers.

Joining our specialist property lending division youll manage our mortgage Underwriting and Completions teams ensuring alignment with the Banks credit appetite and delivering exceptional customer service that bolsters our reputation and drives repeat business from our Broker network.

Holding a mandate of up to 5m youll report to the credit committee for cases between 5m and 10m. Key responsibilities include embedding the Property divisions strategy achieving service standards overseeing pipeline management liaising with Treasury on forecasts managing key thirdparty relationships and collaborating with the Commercial Director to ensure originations targets are achieved.

The role will be on a hybrid working arrangement 3 days a week from our Basingstoke office (Monday and Wednesday compulsory the other day optional) and the rest of the week from home.

What we are looking for in you

What is important to us is that you have a proven track record in managing underwriting/completions (teams and processes) in a specialist (buytolet and/or bridging finance) mortgage lending environment. You will have a comprehensive understanding of the mortgage product lifecycle and customer journey with the ability to thrive in a regulated lending environment. You will have demonstrable experience in working with specialist brokers within the property lending industry with the ability to communicate credibly and build relationships effectively.

What is also important is that you are a team player with a natural flair for collaboration and to see things through with a keen eye for quality in customer experience and outcomes with the ability to make important decisions in a pressurised setting. You will have proven people management/leadership capability fostering a culture of professional growth and development.

Whats in it for you

As well as a competitive salary we offer an annual performance related bonus (up to 15 of base salary) based on individual and company performance. In addition a generous contributory pension scheme through Hargreaves Lansdown life assurance 28 days annual leave (plus bank holidays on top) with the option to buy/sell up to 5 additional days (terms apply). In addition you will receive an extra day paid annual leave for Volunteering.

Wellbeing is also high on our agenda and we offer private healthcare benefits through Bupa (single cover). In addition all colleagues have free access to TELUS Health EAP to support their health and wellbeing. We also offer free eye test vouchers and discounted gym membership and if thats not enough we also offer season ticket travel loans (if applicable).

Caught your attentionIf so wed love to talk to you and tell you more about what its like to work at Castle Trust Bank The Place To Work!

Castle Trust Bank is an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We welcome applications from all and will not discriminate against any status/characteristic protected by law and will always base our decisions on merit.

We are proud to support people with disabilities and are committed to be a Disability Confident employer. If you are a person with a disability and meet the minimum criteria for the role you will be offered an interview. Should you require any reasonable adjustment to support you in your application for one of our opportunities please contact

Check out our careers page: Experience:

Director