Customer Service Representative
Customer Service Representative
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Job Description
Job Details
Description
CSR Role
At Continuant our passion is to reshape the landscape of Unified Communications (UC) and AudioVideo (AV) for enterprise operators. Here youll be part of an elite team of innovators and problemsolvers dedicated to transforming our customers future visions into reality.
We offer not only jobs but fulfilling careers where your contributions can lead to tangible rewards and advancements. You will have the opportunity to make a real impact in the world of communications utilizing your skills and ambition to drive progress.
- Are you at the start of your professional journey and looking to jumpstart your career
- Do you have a background in the service or retail industry
- Are you passionate about providing amazing experiences to your customers
We are passionate about our customers and we are looking for individuals who feel the same way! As a Customer Service Representative you will be the support coordinator for our enterprise customers: resolving problems managing customer processes and addressing any customer concerns.
Schedule and Pay:
You will be working weekdays (Monday to Friday) 7:00am 4:00pm inperson at our Fife WA headquarters. Salary starts at $36000/year. When your 3month probation is over you will receive benefits including a $150/month commuter bonus and $100/month fitness fund to be used for fitness activities.
What Youll Do:
- Represent Continuant by providing exceptional support and experiences for our customers.
- Respond to a variety of customer inquiries and offer solutions.
- Smoothly navigate internal processes: accurately documenting leveraging technical resources partnering with internal and external service teams and resolving new problems daily.
- Communicate with customers over the phone and in written form.
- Partner with support and learn from our service delivery professionals.
Why Join Our Team:
- Our Customer Service Team is the heartbeat of Continuant. We are passionate about creating an excellent customer experience because we love our customers.
- We are proud to provide our earlycareer team members the opportunity to gain invaluable experience on the job training exposure to multiple career paths and the support to discover and unlock their potential.
- We love to see our employees grow. We believe healthy culture includes both feedback and affirmation. You grow with clear positive feedback. You thrive with affirmation.
- We thrive in an environment that is fun and filled with potlucks spirit weeks and meme wars. We cheer each other on and we love to win together.
Qualifications
What You Need to be Successful:
- Passion for providing excellent service for our customers
- Finding strength in ambiguity
- Showing integrity and being trusted by all
- Demonstrating grit and resilience when faced with obstacles
- Commitment to selfimprovement
Benefits:
- Medical $0 premium! Dental Vision Benefits
- Fitness Fund allowance for gym memberships and massages
- Commuting bonus for in office positions
- Matching 401(K) program
- 12 days paid time off plus 68 paid holidays
- Gym massage therapist pickle ball court chiropractor and naturopath onsite
Learn More:
Continuant takes pride in having a dynamic diverse workforce. We are an Equal Opportunity Employer. Drug test and criminal background check are required at the time of employment. Continuant is a Drug Free Work Environment. Any candidate that tests positive for or ANY controlled substance and/or alcohol during a preemployment drug/alcohol screening will not be eligible for hire.
Required Experience:
Unclear Seniority
Employment Type
Unclear
