Project Manager Professional Services
Project Manager Professional Services
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Job Description
Position Summary
The Professional Services Project Manager will be responsible for building and supporting our customer projects within the Implementation Engineering group in the Customer Success Organization. In this role you will craft and evangelize repeatable processes for delivering world class customer experiences. You will use your background in program Management and crossfunctional relationshipbuilding to align Harness resources around the projects you are driving; Including Implementation Engineers Product Engineers Technical Program Managers Technical Architects Partner and the Sales Organization.
As a Project Manager the individual is tasked with supervising and coordinating customer projects along with managing a portfolio of projects. The main responsibility is to ensure the effective completion of client projects on or ahead of time encompassing longterm strategic planning. Additionally the project Manager oversees the overall project and provides strategic guidance to the team and clients.
About the role
- Lead the delivery of multiwork stream professional services engagements with Harness largest strategic customers. Establish robust relationships with key customer stakeholders including executive leaders counterpart project/project managers engineering development and security teams.
- Develop a delivery methodology that combines agile and project management best practices. Clearly communicate this methodology to key customer stakeholders and lead its by coordinating efforts between Harness customers and Harness internal teams.
- Create and consistently communicate a project roadmap highlighting dependencies and deliverables. Manage stakeholder expectations and secure approval for project milestones.
- Define the project strategy covering project justification benefits inscope/outofscope projects timeline schedule and resource allocation (including the number of implementation engineers or partner engineers).
- Identify stakeholders set project success criteria and establish a work breakdown structure for all projects. Develop communication plans between projects and stakeholders and define a project escalation path.
- Collaborate closely with Account Executives/CSMs to define work streams when scoping larger customer projects. This may involve reviewing proposals or Statements of Work.
About you
- Demonstrated expertise in project management with the capacity to spearhead the creation documentation and implementation of complex DevOps software implementation projects
- Proficient in crafting extensive programs involving the formulation of objectives and essential metrics to evaluate and monitor project progress
- Proficiency with forecasting and reporting project metrics
- Bachelors degree in Business or engineering or a related field
- Demonstrable understanding of DevOps specific services and technologies
- Ability to structure and lead Project Management Level meetings including but not limited to the Weekly PM meeting
- Ability to formulate organize monitor and manage interconnected projects
- Ability to manage budgets and timelines for longterm projects
- Develop longterm plans in collaboration with customers
- You will be required to be Harness certified in the CI/CD/Platform
Work Location
This position will be hybrid from London and will be required to go to our office 3 days a week.
What you will have at Harness
- Competitive salary
- Comprehensive healthcare benefits
- Flexible Spending Account (FSA)
- Flexible work schedule
- Employee Assistance Program (EAP)
- Flexible Time Off and Parental Leave
- Monthly quarterly and annual social and team building events
- Monthly internet reimbursement
Harness in the news:
- Harness Grabs a $150m Line of Credit
- Welcome Split!
- SF Business TimesFastestGrowing Private Companies in the Bay Area
- Forbes 2024 Americas Best Startup Employers
- SF Business Times 2024 Fastest Growing Private Companies Awards
- Fast CoBest Workplaces for Innovators
All qualified applicants will receive consideration for employment without regard to race color religion sex or national origin.
Note on Fraudulent Recruiting/Offers
We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings unsolicited emails or messages claiming to be from our recruiters or hiring managers.
Please note we do not ask for sensitive or financial information via chat text or social media and any email communications will come from the domain @harness. Additionally Harness will never ask for any payment fee to be paid or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations.
If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness please do not provide any personal or financial information and contact us immediately at. You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commissions website or you can contact your local law enforcement agency.
Required Experience:
IC
Employment Type
Contract
