Senior VP of Engineering SVPE
Senior VP of Engineering SVPE
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15000 ecommerce brands Gorgias supports growing independent shops to globally recognizable brands.
Built for Shopify and powered by advanced ecommerce integrations Gorgiass conversational AI understands your brand tools policies and customers to drive personalized 1to1 conversations from editing orders and initiating returns to making product recommendations. Gorgias where every customer interaction feels personal support becomes sales and conversations shape success.
TL;DR: Ecommerce merchants spend $2b per year on their support team. Gorgias is building a Conversational AI that drives sales and automates CX for merchants. Were currently at $70m in ARR and the goal is to get to $200m by 2027. Whats in it for you Take a company to IPO while being a member of the exec team and owning the whole engineering team. Were at 100 engineers today were growing the team 50 next year and the goal is to aim for 250m ARR in 4 yrs.
Were building a conversational AI that drives sales and automates CX for merchants
We are uniquely positioned to lead the development of Conversational AI. As a customer service company operating in the transactional space of ecommerce our goal is to build an AI that not only automates support but also drives sales and streamlines internal tasks for merchants.
Today we empower merchants to succeed and grow by offering a conversational AI that automates CX requests and boosts sales across all channels. Weve built the #1 helpdesk for Shopify with an AI that automates customer experience (CX). Over 15000 brands including Timbuk2 Steve Madden and Mr. Beast rely on us daily. Read customer stories here.
We believe in empowering entrepreneurs to push commerce forward. By supporting commerce were contributing to an industry that employs the most people globally and sustains millions of jobs.
Our mission is to serve all merchantswhether online or in the physical world and across every geography. For now were focusing on ecommerce merchants on Shopify particularly those generating between $1M and $1B in Gross Merchandise Value. We bring all customer conversations into one place leveraging their unique data to automate tier1 support and free up teams to focus on driving revenue and building customer loyalty.
Customer experience is at the heart of everything we do. Today this means focusing primarily on support but we are also expanding our efforts to include product discovery and sales.
For our engineering team success means empowering merchants to deliver exceptional customer experiences through a stable fast platform that leverages AI to automate conversations reduce support costs and drive revenue for brands. Were seeking an SVP of Engineering to lead this functionsomeone passionate about building innovative products customerobsessed skilled at solving technical challenges and eager to own business outcomes as we evolve into a multiproduct company.
TAM: $4bHelpdesk: $140mAutomate: $860mAI Shopping assistant: $4b
ARR: $70mARR YoY Growth: 33
Funding: $101mMarch 2024: $29 million in Series C2 funding from existing investors (SaaStr and Alven) with participation from Amplify Horsley Bridge Shopify Sapphire CRV and 2022: $30m in Series C1 from Shopify and TransposeDecember 2020: $25m in Series B from Sapphire Alven CRV Greycroft FJ labsNovember 2019: $14m in Series A from Amplify Alven CRV SaaStr
Whats the opportunity for you
High impact role as the #1 engineering leader reporting into a founding CEO trusted with instilling best practices influencing business strategy and the technical roadmap.
Lead an ambitious engineering team and leverage your network to attract top talent as you scale the org. Complex technical challenges include:
Going multiproduct. Specifically their new Marketing Suite with an AI Agent that knows how to sell and increases the GMV for their merchants.
Building a conversational AI at scale with 1.6 million automated customer conversations per month
Going upmarket. Requires building some enterprise specific features such as better reporting skills based routing and higher reliability guarantees.
Were backed by top minds in the industry (e.g. Jason Lemkin Shopify Executives etc. and in a space thats open to disruption: customer support is one of the first real world AI application and the industry is rapidly changing towards being highly automated.
Your mission over 18 months: scale our conversational AI platform for ecommerce
Scale the Engineering Team and Processes to support 2 product lines: AI support agent and AI sales agent.
Coach or hire leaders to support our vision.
A director of engineering for their Support Suite product (core product)
Senior Staff Engineering and Director of Engineering for Support Suite.
Launch a second product AI Sales agent in GA and reach $5m ARR.
Get our AI Support agent to automate 3m customer interactions a month
Build the best CRM platform in the space to support conversational can be on point when speaking with customers
Level up data infrastructure especially around data storage (databases) and data streaming crucial. To build the best AI you need the best data.
Empower us to move upmarket
Improve reliability and stability of our platform
Improve developer experience to maximize engineering velocity
Your role: Senior VP of Engineering Scope all engineering functions 100 people
Team: 100 people 7 direct reports
What are we looking for Your profile:
Characteristics
Experience hitting revenue goals across several product lines by motivating a team of 150 engineers towards a shared vision
Track record of improving velocity in engineering while also reducing technical debt.
Track record of bringing in engineering leaders and very senior ICs into a team that executed complex high traffic projects.
Can participate actively in low level technical discussions and make decisions without a lot of external help from senior ICs. Was a senior/staff engineer in the past with a significant technical achievement that decided to take the manager route later.
Experience with complex data streaming systems at a scale thats bigger than what Gorgias has today. Marketing experience is a big bonus. SaaS is the most relevant.
You believe in our principles
Empower other teams to make the right decisions
We want to reach IPO scale in 3 yrs
Opportunity: commerce accounts for 20 of the global GDP and SaaS for commerce is growing 20 YoY. Well get to $1b ARR by becoming the CRM for commerce.
Salesforce makes $30b ARR being the CRM for all businesses. We think we can get to $1b ARR (and beyond) being the CRM for Commerce. They have a suite of tools the largest one being support. Were going to build the ecom suite.
The ecommerce SaaS TAM is growing 20 YoY
future is Conversational AI for Enterprise: well get to $200m ARR by 2027 by going upmarket and stepping into Marketing
Well do this in 3 steps:
Automate CX for Enterprise
Building Conversational AI to sell
Sell the whole Conversational AI to Enterprise
Shopify is only 1/3 of the overall ecommerce TAM. And the market is growing 20 YoY 2x every 4 years)
Well get to $70m ARR this year by automating 30 of support for merchantsCompensation 335400k total cash 0.791 equity (based on profile)LocationThis position is based in New York City Toronto or come to the office on WedThu.
Diversity & Inclusion at GorgiasWe celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds experiences and perspectives. At Gorgias we believe that diverse teams drive innovation and better decisionmaking. We do not discriminate based on race color religion gender identity sexual orientation disability age or any other protected you need accommodations to participate in the application or interview process perform essential job functions or access other employment benefits please contact us at . Lets grow together!
Required Experience:
Senior Exec
Employment Type
Full-Time
