LEARNING EVENT TECH SPECIALIST III Information Services Technology AVIT Field Engineering InstallRepair
LEARNING EVENT TECH SPECIALIST III Information Services Technology AVIT Field Engineering InstallRepair
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Job Description
Want to be at the cutting edge of research and innovation on a vibrant dynamic campus shaping the future of education Consider joining Boston University Information Services & Technology (IS&T). Our Technology Experience & Community team is looking for a Learning & Event Technology Specialist III (LETS III) focused on AV/IT field engineering including advanced installation system commissioning AV networking and repair responsibilities. Expertise with technology from the following manufacturers preferred: Crestron (programming VC4 QSYS Shure BiAmp Logitech Poly/HP.
LETS supports all AV/IT related services across the Charles River campus including AV installation repair and maintenance and design of new systems. Other staff in the group also support meetings events and the teaching and learning mission of BU by providing bestinclass support to BUs faculty and students in their use of classroom technology.
The Technology Specialist III will assist with AV/IT installation repair and maintenance of spaces running Crestron systems inroom and through virtual control (VC4. While all staff on the team are trained to do Tier I repair and assist with system installations when needed the ideal candidate for this position would bring deeper Tier II/Tier III experience. Many of our design projects are coordinated with external AV integration partners except for digital signage and flat panel installations which are often handled inhouse. Experience in commissioning systems and working alongside integrators facilities staff and trades would be helpful. This onsite position entails working occasional evenings as needed for uninterrupted access to classrooms and other spaces for diagnostics and repairs. All LETS positions may also entail limited weekend/holiday work. In return we provide an environment that encourages creativity collaboration professional and personal growth career development open doors lifelong friendships and a sense of purpose topped off with a touch of humor and frequent laughter & BBQs!
Boston University offers an excellent benefits package including:
- Time Off: In addition to generous time off BU employees have a paid intersession break and 13 paid holidays.
- Retirement: Universityfunded retirement plan with full vesting after 2 years of eligible service.
- Tuition Assistance Program: Competitive tuition assistance program for yourself and family members.
- Transportation: BU offers a discounted MBTA pass as well as additional options to assist employees in their daily commute.
- Wellness: BU offers programs and classes at little or no cost including workshops and personal counseling please check out for more information!
- Culture & Community: BU also offers access to discounts or free admission to various city art/cultural institutes around Boston.
If you require a reasonable accommodation in order to complete the employment application process please contact the Equal Opportunity Office at.
Required Skills
- 58 years experience working with AV/IT technology in field engineering installation and repair role.
- Bachelors degree or equivalent work experience in the field required
- Must hold a valid drivers license.
- Must be able to lift moderately heavy equipment (up to 75 pounds.
Preferred Qualifications
The following qualifications are preferred. If you meet some but not all you are still encouraged to apply; we value employees with a willingness to learn.
Technical Experience
- Experience with advanced installation system commissioning AV networking and repair responsibilities.
- Expertise with technology from the following manufacturers preferred: Crestron (programming VC4 QSYS Shure BiAmp Logitech Poly/HP.
- PC and Mac hardware and software AV/IT control and switching equipment web conferencing digital signage Zoom Rooms projection equipment lecture capture and video recording and production equipment.
- Familiarity with remote assistance technology (i.e. Bomgar) and enterprise management software (i.e. Crestron Fusion).
- Working knowledge of media management systems such as Kaltura.
- AVIXA Recognized AV Specialist and/or Certified Technology Specialist (CTS) certification(s) preferred.
- Familiarity with ITIL.
Soft Skills
- Demonstrate patience when problemsolving complex technical issues over the phone and in person with diverse customers.
- Learn and support new technology quickly.
- Must possess excellent interpersonal communication skills with strong customer service skills.
- Work productively in crossfunctional teams and/or resourcefully and independently as an individual.
- Able to maintain control in rapidly changing situations exhibiting a high level of independent decision making.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color natural or protective hairstyle religion sex age national origin physical or mental disability sexual orientation gender identity genetic information military service pregnancy or pregnancyrelated condition or because of marital parental or veteran status. We are a VEVRAA Federal Contractor.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
